Partner Program Manager - AI Data Service Operations

Team Overview

The AI Data Service and Operations (ADSO) group oversees both safety-related and general data annotation as well as search operation services supporting all of the company's global products, facilitating the development of secure data ecosystems.

Key Responsibilities

• Lead and manage outsourced partners and vendors operational activities ensuring high-quality service delivery and fostering ongoing innovation.
• Translate broad business goals into quantifiable performance criteria, facilitating measurement and enhancement of partner/vendor outcomes.
• Maintain complex relationships across partners, vendors, and internal stakeholders, promoting innovation, automation, and process enhancements.
• Identify and proactively address underlying service risks with strategic mitigation actions.
• Develop and implement structured programs, metrics, and procedures for effective daily operations.
• Oversee governance by managing risk, audit readiness, and contractual obligations to sustain operational health.
• Create strong governance models integrating risk management in partner and vendor engagements.
• Conduct monthly evaluations linking business impacts with service value beyond contract adherence.
• Lead and nurture a team of Partner Operation Managers to achieve operational excellence, enhance service design, process improvements, commercial insights, and uphold robust performance standards.

Qualifications

• Minimum 5 years in managerial roles managing outsourced partner/vendor operations with experience in direct team leadership.
• Demonstrated success in BPO operations focusing on KPI management and achieving performance targets.
• Experienced in operations management, program oversight, and leading large-scale transformations.
• Knowledgeable in sourcing and contract management processes.
• Adept at managing cross-functional teams and external partner relationships.
• Strong decision-making skills suited for dynamic, ambiguous environments.
• Excellent interpersonal and communication abilities to influence, align, and collaborate effectively.
• Preferable skills include data-driven performance analysis, problem-solving methodology, detailed analytical capabilities, goal setting, and implementation planning.
• Bachelor’s degree or higher educational qualification is required.

About the Company

TikTok is a premier platform for short-form mobile video content aimed at inspiring creativity and spreading joy globally. With headquarters in Los Angeles and Singapore and additional offices worldwide, TikTok fosters a diverse and vibrant working community.

Work Culture and Values

TikTok embraces innovation, resilience, and teamwork, fostering an environment of continuous learning and growth. The company promotes inclusivity, valuing diverse perspectives to cultivate creativity and community connection.

Diversity and Inclusion

The organization is dedicated to creating an inclusive workplace that celebrates differences, aligning with its mission to inspire creativity and bring joy by supporting various communities worldwide.