Operations Manager

Overview

The Operations Manager will oversee the company's everyday activities, ensuring smooth delivery of IT staffing, talent acquisition, and outsourced personnel services. Acting as a vital bridge among management, clients, outsourced staff, recruiters, and administrative teams, this role coordinates operations to align with company goals.

Core Responsibilities

• Manage daily company operations, ensuring timely and efficient task completion.
• Create, refine, and enforce operational policies and workflows while tracking performance to identify efficiency improvements and cost savings.
• Document and maintain operational records and prepare routine reports for management review.
• Build and maintain strong client relationships, addressing their staffing needs, changes, and satisfaction concerns promptly.
• Supervise deployment and management of outsourced personnel, ensuring clear communication of roles, schedules, and expectations.
• Oversee attendance, performance, compliance, and handle onboarding, offboarding, transfers, and contractual extensions.
• Collaborate with recruitment teams to monitor hiring pipelines, coordinate interviews and placements, ensuring candidate qualifications meet client standards.
• Coordinate IT-related service delivery, ensuring adequate skills, equipment, and support for client assignments; escalate issues when needed.
• Regularly engage with outsourced employees, monitor performance, provide feedback, and facilitate resolutions for workplace concerns.
• Work closely with finance to ensure precise payroll processing for outsourced staff, including timesheet and attendance verification, and assist with client invoicing.
• Maintain compliance with company policies, client contracts, labor laws, and document management; identify and mitigate operational risks.
• Support business development by contributing to proposal preparation, new service development, contract negotiations, and recognizing market opportunities.
• Develop and monitor KPIs such as employee utilization, retention, client satisfaction, placement success, and revenue metrics, presenting findings to senior leadership.

Qualifications & Experience

• Bachelor's degree in Business Administration, Operations Management, HR, IT, or related discipline.
• Over 5 years of professional experience in operations, staffing, recruitment, IT services, or outsourcing sectors.
• Proven ability to manage employees, contractors, or outsourced teams and interact directly with corporate clients.
• Strong practical knowledge of business operations, workforce management, and familiar with Microsoft Office/Google Workspace.
• Experience with HR systems, payroll software, CRM, project management, or staffing tools considered advantageous.

Key Skills & Competencies

• Effective leadership and personnel management capabilities.
• Excellent organizational skills with ability to prioritize and manage time efficiently.
• Superior communication, interpersonal, negotiation, and conflict resolution skills.
• Ability to handle multiple client accounts and projects simultaneously with keen attention to detail.
• Ability to perform well under pressure and meet deadlines.
• Strong analytical and reporting skills, with understanding of IT staffing and business development.

Ideal Candidate Profile

The suitable candidate is a hands-on operator who combines an understanding of technology with people management. They are adept at juggling client needs, managing outsourced resources, working alongside recruiters and technical teams, monitoring performance, resolving issues, and reporting effectively to senior management. This professional ensures optimal alignment of personnel roles, client satisfaction, employee support, and operational efficiency within the IT and staff outsourcing context.