Onsite Support

About the Role

Hayley Dexis, with five decades of proven expertise in stock management, service, and people, is offering a permanent position for an Onsite Support representative. This opening is based at customer locations in Burton and Lichfield, involving a 40-hour work week.

In this position, you will serve as a primary point of contact between the Burton Branch team and the Onsite Management Team, engaging in meetings with site leadership and aiding in escalations and coverage during absences. Your commercial insight will help identify mutually beneficial opportunities for customers and Hayley. Leveraging your understanding of engineering consumables and parts, you will connect with category specialists to enhance value and explore new tender opportunities.

Your role includes monitoring KPIs in conjunction with the branch team, requiring exceptional knowledge of ERP systems. A team player mentality is vital, including maintaining site tidiness, supporting stores operations, and spotting expansion prospects.

Responsibility for housekeeping, site cleanliness, health, safety, and well-being is shared among all team members.

Candidate Profile

• Strong commercial drive with a sales-oriented approach.
• Beneficial experience in Maintenance, Repair & Operations (MRO) or equivalent sectors.
• Preferred but not mandatory background in stores management or procurement.
• Effective communication skills to interact with various organizational levels, especially customer engineering teams.
• Essential possession of a full driving license.
• Customer-centric with a dedication to exceptional service delivery.
• Basic proficiency with Microsoft Office and computer skills.
• Capability to prioritize tasks and thrive in a team environment.

Compensation and Benefits

• Competitive salary aligned with industry standards.
• Company-provided vehicle for role duties.
• Entitlement to a minimum of 23 annual leave days plus public and bank holidays.
• Life insurance covering twice the salary.
• Access to healthcare plans.
• Participation in the company pension scheme.
• Wellness initiatives promoting employee health.
• Provision of uniform and personal protective equipment (PPE).
• Opportunities for training and professional growth through the Hayley Academy.

Recruitment Process

• Initial candidate screening.
• Microsoft Teams interview with Talent Acquisition Advisor.
• Further interview either in-person or via Microsoft Teams.
• Final decision and offer.

Additional Information

The vacancy closes on 27th September but may fill sooner depending on candidate interest.

Applicants not meeting all criteria are encouraged to apply.

Reasonable adjustments during recruitment can be arranged on request.