Office Manager

About Our Mission

Our goal is to transform Africa into the first cashless continent. In 2017, more than half of the people in Sub-Saharan Africa lacked bank accounts due to expensive fees, distant branches, and limited card acceptance. This forced many to store cash privately and depend on expensive loans. We're changing this by creating financial services that are fee-free, instantly accessible, and widely accepted, even where infrastructure is limited. Launched initially in Senegal in 2017, our mobile app enables cash deposits, withdrawals, and payments. Now, millions use our services across nine countries, and we continue to grow rapidly.

Role and Responsibilities

We are seeking a highly organized and proactive Office Manager to contribute to a vibrant and efficient workplace. You will oversee daily office operations in the Gambia, ensuring all administrative functions run smoothly and support the team effectively. Your key duties will include:

• Managing and coordinating daily office activities to maintain operational efficiency.
• Leading, mentoring, and training office staff to maximize productivity through effective delegation.
• Developing and upholding office policies, procedures, and administrative systems.
• Coordinating travel arrangements domestically and internationally involving flights, accommodations, and car rentals.
• Overseeing the office budget to ensure proper financial management.
• Updating and enforcing health and safety regulations within the office.
• Procuring office supplies, equipment, and furniture while maintaining sufficient inventory.
• Drafting contracts, preparing office management guidelines, presentations, and senior-level reports.
• Collaborating with maintenance providers to keep the workspace clean, safe, and fully functional.
• Reporting operational progress to senior leadership and partnering with them to enhance office procedures.

Location and Employment Details

• Position based at our office located in Kotu, The Gambia.
• Work authorization in The Gambia is required.
• We offer competitive salaries using a transparent calculation method.
• Comprehensive health insurance coverage is provided for employees and their dependents.
• Support for working parents includes generous parental leave (26 weeks for mothers, 4 weeks for fathers) and subsidized childcare upon return.
• Gym memberships and fitness classes are subsidized to promote well-being.
• Airtime reimbursements and complimentary meals in a pleasant office environment are included.

Qualifications and Experience

• Minimum of five years in a similar office management role.
• A degree or professional qualification in Administration or Logistics.
• Fluent proficiency in both written and spoken English.
• Fluency in Wolof language is essential.
• Strong organizational and administrative skills with proven experience handling complex office settings.
• Demonstrated ability in managing vendor relationships and negotiating costs effectively.

Preferred Traits

• Resilience with the ability to quickly identify and implement effective solutions.
• Meticulous attention to detail, striving for excellence in all tasks.
• Self-starting, proactive approach with ownership of projects and initiatives.
• Consistent communication to facilitate teamwork and collaboration.
• Adaptability and flexibility in responding to evolving requirements and priorities.
• Commitment to exceeding expectations in managing all office-related responsibilities.

Our Team

• We have an expanding local team across several African countries and remote team members worldwide.
• Our passion is driving affordable financial services to those who need them most.
• We empower employees with autonomy and ownership throughout project lifecycles.
• Our Series A funding round was the largest in Africa in 2021, with backing from leading global investors.
• We are recognized among top revenue-generating YC companies.

Equal Opportunity Employer

We value diversity and are dedicated to maintaining an inclusive workplace where all employees can thrive.