Office Manager

Overview

We are seeking a dedicated Office Manager located in Australia to manage customer orders and support cross-department coordination in our dynamic environment.

Key Responsibilities

• Manage and process customer orders starting from receipt through to delivery completion.
• Serve as a primary liaison for customers, sales teams, and internal departments concerning order statuses and delivery schedules.
• Maintain accurate and up-to-date customer and order information within ERP and CRM platforms.
• Coordinate shipment activities alongside logistics partners and warehouse teams to ensure timely delivery.
• Address customer complaints, process returns, and manage credit notes promptly and professionally.
• Provide administrative and organizational assistance to support the sales team effectively.
• Facilitate smooth communication and information exchange among customers, sales, logistics, and finance departments.
• Contribute to ongoing improvements in internal service procedures and workflows.
• Preference is given to candidates residing in Australia.