Night Supervisor - Front Office

About the Role

Fota Island Resort is seeking a dedicated Night Supervisor to join our night shift team. This position is ideal for individuals who thrive in guest-oriented environments during overnight hours. The Night Supervisor will play a vital role in ensuring seamless hotel operations throughout the night, providing top-tier guest service while assisting with front office, concierge, and overall hotel management duties.

Key Responsibilities

• Deliver a friendly, professional, and welcoming atmosphere to all guests during night hours.
• Support efficient hotel functioning overnight and assist the Night Manager with supervising operations.
• Handle Front Office tasks including handling guest check-ins and check-outs, addressing room-related inquiries, telephone requests, and guest needs.
• Maintain up-to-date knowledge of the hotel’s facilities, services, events, and daily activities to inform guests accurately.
• Conduct routine inspections of the hotel premises, including public and accommodation areas, to ensure cleanliness and presentation standards are upheld.
• Keep all public spaces, entrances, meeting rooms, and guest areas clean, tidy, and inviting.
• Carry out nightly Front Office checklists, generate reports, and manage handovers.
• Assist with night audit requirements and ensure relevant documentation is properly completed and circulated.
• Support concierge tasks such as luggage assistance, guest requests, room delivery, and transportation arrangements.
• Help prepare and arrange meeting rooms and function spaces for the upcoming day.
• Provide assistance with room service preparation and delivery when necessary.
• Offer support at the Residents' Bar and Food & Beverage outlets as needed.
• Maintain clear communication with Front Office, Housekeeping, Food & Beverage, and other departments to guarantee cohesive guest experiences.
• Stay fully informed of daily hotel operations, including occupancy levels, arrivals, departures, events, and handover notes.
• Exemplify a warm, approachable demeanor to guests and foster a team-oriented environment across departments.
• Adhere strictly to all hotel standard operating procedures, policies, and maintain consistently high service standards.
• Perform additional reasonable tasks to guarantee smooth night operations of the hotel.

Candidate Profile

• Possession of a full, clean driver's license.
• Experience with hotel operating systems like Opera and Micros is preferable.
• Background in hospitality, particularly within 4 or 5-star hotel settings, is advantageous.
• Prior experience in Front Office, concierge, or similar customer service roles in hotels.
• Excellent communication skills, both verbal and written, with interpersonal confidence.
• Strong passion for providing outstanding guest service.
• Ability to remain calm, organized, and professional, especially during high-pressure periods.
• Keen attention to detail and effective prioritization of responsibilities.
• Confidence managing guest inquiries, requests, and complaints tactfully.
• Capacity to work independently while cooperating effectively with the Night Team.
• Good understanding of hotel operational procedures and guest service standards.
• Willingness to work night shifts on a seven-day rotating roster.

Employee Benefits

• Educational programs fully funded by the company.
• Up to 50% discount on dining options.
• Reduced accommodation costs for family and friends.
• Discounts on spa treatments and products.
• Access to health clubs.
• Service awards recognizing staff contributions.
• Comprehensive wellness program.
• Rewards and recognition initiatives.
• On-site staff dining facilities.
• Convenient staff parking.