Night Auditor

Position Overview

The Address Connolly is seeking a skilled Night Auditor to become a vital member of our Front Office Team. This role is pivotal in ensuring superior guest services and overseeing hotel operations during night hours.

Key Responsibilities

• Arrive punctually for shifts, maintaining a complete, neat uniform in compliance with company grooming standards.
• Uphold the highest standards of personal hygiene and workplace cleanliness.
• Adhere to company policies on fire safety, health, hygiene, security, and customer care.
• Conduct thorough security checks and patrol the hotel premises according to operational protocols and business needs.
• Serve beverages to guests during late hours and maintain cleanliness of service areas before shift end.
• Manage room service duties, including cleaning, preparation for early breakfasts, and assisting with early morning service.
• Assist guests with luggage when requested.
• Ensure meeting rooms are appropriately cleaned and set up for upcoming events.
• Perform all front desk responsibilities, including guest check-ins, check-outs, night audit functions, and addressing guest requests promptly.
• Identify VIP and returning guests, ensuring the night team is similarly informed to enhance customer recognition.
• Register guests accurately on arrival using proper procedures and brand standards.
• Maintain thorough documentation for guest registration and departures.
• Stay well-informed about the hotel's promotional offers, room availability, and pricing at all times.
• Proactively meet guest needs such as dinner reservations and porter services within reasonable limits.
• Deliver consistently excellent customer service and timely, professional handling of reservations.
• Answer and manage telephone switchboard duties when required, transferring calls appropriately.
• Handle reservations, cancellations, and no-shows according to company policy.
• Assign rooms sensibly, considering relevant guest preferences.
• Maximize sales opportunities by promoting in-house services whenever feasible.
• Ensure all cash and valuables are securely managed following cash handling policies.
• Assist with general cleaning tasks as directed during the night shift.
• Manage task checklists and supervise night porter activities during shifts.

Candidate Profile

• At least one year of experience in reception or administrative roles.
• Strong communication skills with a friendly telephone presence.
• Confidence in engaging with guests and customers effectively.
• Organized, efficient, and capable of multitasking under pressure.
• Computer proficiency, ideally familiar with HotSoft or comparable hotel management systems.

Required Skills

• Hospitality customer service
• Administrative proficiency
• Receptionist operations
• Excellent verbal communication

Preferred Skills

• Hotel operations expertise
• Front desk management
• Guest relations experience

Language Requirement

Fluency in English essential.