Manager, Software Engineering - AI-Driven Solutions for Small Businesses

About the Role

We seek a Manager of Software Engineering to lead a team crafting innovative, AI-enhanced software solutions that empower small home service businesses like plumbers and landscapers. You'll drive technical direction, develop your team’s capabilities, and shape a platform enabling clients to efficiently quote, schedule, invoice, and collect payments while delivering excellent customer experiences.

Company and Culture

Jobber is dedicated to helping small businesses thrive by transforming service delivery with technology. Our inclusive and collaborative culture values transparency, mentorship, and innovation, recognized by prominent awards such as Great Place to Work and Deloitte's Technology Fast 50™. We provide ample professional development through resources, hackathons, and buddy systems supporting learning and innovation.

Key Responsibilities

• Facilitate high performance by supporting the mastery of individual skills and fostering teamwork to build exceptional products.
• Champion your team’s success through setting goals, regular one-on-ones, constructive feedback, and coaching aligned with career development.
• Contribute to hiring and onboarding, and continuously improve processes to build a world-class engineering organization.
• Establish expectations and drive daily integration of AI agents within engineering workflows, ensuring high quality outcomes.
• Eliminate obstacles and implement safeguards to sustain an environment where rapid, top-tier work thrives.
• Collaborate cross-functionally with product management and business technology teams to craft optimal solutions for small business customers.

Qualifications and Skills

• Proven background as a software engineer coupled with substantial leadership experience guiding teams toward quality software delivery.
• Robust full-stack expertise with design and architectural experience, notably strong skills in Ruby on Rails or ReactJS.
• Determined to meet project goals on schedule, adaptable to different team contexts to enable success.
• Agile mindset capable of leading team adaptability and creative problem-solving in a changing environment.
• Hands-on experience using advanced AI agent tools beyond basic autocomplete or chat, and demonstrated leadership driving AI adoption within teams.
• Strong communication skills promoting transparency and effective coaching.
• Mentorship experience, providing constructive feedback to help employees achieve and surpass objectives.

Preferred but Not Required

• Familiarity with our technology stack: ReactJS, TypeScript, Ruby on Rails, PostgreSQL, GraphQL.
• Experience maintaining system reliability outside immediate team ownership.
• Handling sensitive or critical data with a balance between fast delivery and reliability.

Location and Work Environment

While we prioritize in-person collaboration in our hubs (Edmonton, Toronto, Vancouver, or Kitchener-Waterloo), this role is open to fully remote candidates residing anywhere in Canada.

Compensation and Benefits

The role offers a transparent salary scale from CAD 169,200 to CAD 228,900 annually, reflecting progression from onboarding to mastery. The total remuneration package includes equity, annual wellness stipends, retirement matching, and comprehensive health coverage fully paid for mental and physical well-being. We invest in career growth through dedicated talent development, coaching, and leadership programs.

Equal Opportunity Commitment

We value diversity as a key strength and encourage applications from all backgrounds. We are committed to inclusive hiring practices and will accommodate applicants throughout the recruitment process.