Mail & Office Support Operator – Digital & Workplace Solutions

Position Overview

The role of Mail & Office Support Operator in Digital & Workplace Solutions involves delivering high-quality mail, scanning, and office assistance services to ensure smooth and efficient office operations at the Berlin location. The individual will work within a close-knit onsite team, utilizing modern digital tools such as package lockers, scanners, and tracking systems to meet defined service deadlines and quality benchmarks. Reporting to a manager based in Frankfurt, adherence to global control protocols is essential for maintaining process integrity.

Key Responsibilities

• Handle the receipt, sorting, distribution, and dispatching of both incoming and outgoing mail and parcels adhering to quality standards.
• Operate package locker systems, scanning equipment, and tracking tools to manage processes transparently and with control.
• Digitally scan, categorize, and channel documents in line with established document management procedures and tools.
• Track service timelines and daily volume targets to ensure productivity goals are met.
• Provide office-related client support including managing stationery requests and distribution logistics.
• Troubleshoot minor office printer issues and coordinate with support teams for escalations as required.
• Maintain accurate documentation and logs pertaining to mail, shipment, scanning, and other office support activities.
• Assist with preparing and managing meeting space support to facilitate a professional environment for clients.
• Strictly follow global control procedures to uphold reliable and compliant operations.
• Effectively communicate with onsite stakeholders and Frankfurt management regarding service statuses and any operational challenges.

Required Qualifications and Skills

• Previous experience in mailroom, shipping/receiving, scanning, or general office support roles.
• Proven ability to consistently meet deadlines, quality standards, and productivity requirements in service-focused settings.
• Confidence and competence in handling digital tools and office equipment such as scanners, tracking devices, and printers.
• Strong focus on detail when managing documents, labels, and service tracking records.
• Customer-oriented approach with a professional demeanor when providing onsite support.
• Well-suited to working collaboratively within a small team in a new office environment.
• Clear verbal and written communication skills for coordinating requests and updates.
• Ability to adhere strictly to established procedures and controls.

Preferred Qualifications

• Experience with document management workflows and basic record keeping.
• Familiarity with package locker systems and handling high volumes of mail.
• Background in supporting meeting room or client facility arrangements within an office setting.
• Capability to diagnose and resolve minor printer issues and engage proper escalation paths when necessary.

About the Employer

J.P. Morgan is a leading global financial services firm offering strategic advice and products to major corporations, governments, high-net-worth individuals, and institutional investors worldwide. The company emphasizes first-class service delivered in a first-class manner, fostering long-term trusted partnerships to accomplish clients’ business objectives.

The organization values diversity and inclusion and is committed to equal opportunity employment, actively accommodating various needs related to religion, disability, and mental health.

Team Environment

Corporate Functions professionals support a variety of business areas including finance, risk, human resources, and marketing. The teams play a vital role in enabling overall business success for the company, its clients, and employees.