Loss Prevention Executive

Position Summary

Actively patrol all property areas to maintain security, assist guests in room access, and respond promptly to emergencies. Monitor surveillance systems including Closed Circuit Televisions and alarm mechanisms. Conduct regular emergency drills, daily safety inspections, investigations, interviews, and key control audits. Document and authorize access to secure zones while assisting guests and employees during emergencies. Respond to accidents by contacting EMS or providing first aid/CPR when necessary.

Gather detailed information, complete reports while maintaining strict confidentiality and releasing data only to authorized personnel. Manage disturbances according to company policies, escort unauthorized individuals off the premises, ensure compliance with alcoholic beverage regulations, and utilize proper code responses when calling for assistance.

Additional Duties

Provide essential paperwork to employees and assist management in training, motivating, and coaching staff, embodying a role model for fair treatment and open-door policies. Adhere strictly to all company procedures, report incidents or unsafe conditions, complete necessary safety training, and maintain a professional appearance. Safeguard proprietary company information and assets at all times.

Offer exceptional guest service by welcoming and recognizing guests per company standards, anticipating needs, and expressing genuine appreciation. Communicate clearly and professionally with guests and colleagues, answer phone calls courteously, prepare and review documents accurately, and foster positive workplace relationships to achieve collective goals. Support team members and respond thoughtfully to employee concerns. Uphold quality standards consistently.

Physical and Technical Requirements

Must be able to read and verify information in various formats, inspect equipment for defects, and use computers or point of sale systems for work-related tasks. Function efficiently in physically demanding scenarios that may require running, walking, or standing for long durations. Capable of moving, lifting, carrying, pushing, pulling objects up to 50 pounds unaided and heavier items with assistance. Demonstrate dexterity and coordination with objects of varying sizes. Navigate through confined or elevated spaces and uneven or slippery surfaces, including stairs and ramps. Perform reaching, bending, twisting, pulling, and stooping as required. Complete other reasonable duties assigned by supervisors.

Qualifications

• Minimum of a high school diploma or G.E.D. equivalent.
• At least 2 years of relevant work experience in a related field.
• A minimum of 1 year in a supervisory role.
• No specific licenses or certifications required.

Company Commitment

We uphold equal employment opportunity principles, valuing and celebrating diverse backgrounds, talents, and experiences. Our commitment includes non-discrimination on any protected basis such as disability or veteran status. W Hotels fosters an innovative, inclusive culture aimed at expanding horizons and enriching guest experiences globally.