Library & Knowledge Support Coordinator

Job Overview

As a Library & Knowledge Support Coordinator, you will manage and assist with daily library functions including front desk duties, material circulation, and user support. This role involves coordinating the acquisition and organization of library resources, maintaining physical collections, and assisting users with research and technology platforms.

Key Responsibilities

• Oversee daily library operations and provide front desk assistance.
• Manage check-in and checkout processes for library materials via the online circulation system and issue overdue notifications.
• Respond promptly to user inquiries through email, chat, and telephone channels.
• Coordinate acquisition, cataloguing, and systematic organization of library resources including student dissertations.
• Perform classification of diverse library materials.
• Maintain and organize physical collections through routine shelf reading.
• Support research and reference requests by helping users conduct literature searches using subscribed databases, print materials, or online sources.
• Assist students and faculty with the learning management system (Blackboard), including tasks such as enrollment, course creation, and assignment submissions.
• Manage interlibrary loan and document delivery services.
• Address user feedback, complaints, and inquiries effectively; escalate issues to the Manager when needed.
• Fulfill weekend work duties as assigned.

Qualifications & Experience

• Bachelor’s degree in Library Science, Information Science, or a closely related discipline.
• Experience of 0 to 1 year in a similar role or setting.

Additional Information

• Job category: Administration.
• Employer: Mohammed bin Rashid School of Government.
• Applicable for UAE nationals only.
• Compensation: Not specified.
• Work schedule: Full-time with assigned weekends.
• Posted on: 07/09/2026; Closing date: 31/10/2026.