Key Customer Support - UAE National

Role Overview

We are looking for an enthusiastic UAE National to support strategic customer relationships across the UAE, focusing especially on Government and Semi-Government clients. This role aims to resolve payment issues, manage contractual securities, assist in dispute resolution, and minimize financial risks caused by late or withheld payments. The successful candidate will play a vital role in enhancing customer relationships, improving cash flow, and optimizing working capital.

Key Responsibilities

• Establish and nurture trustworthy relationships with key clients, particularly in Government and Semi-Government sectors.
• Serve as a dependable contact for commercial and contractual issues related to customer payments and agreements.
• Facilitate the prompt collection of overdue payments and improve payment behaviors across assigned portfolios.
• Detect, examine, and aid in resolving commercial and contract disputes affecting payments.
• Manage escalations with internal departments and senior customer decision-makers to achieve effective solutions.
• Administer bonds, guarantees, letters of credit, and other contractual assurances.
• Track expirations, renewals, releases, and risks to limit business exposure.
• Deliver routine reports and analysis related to payment status, disputes, customer interactions, and financial risks.
• Support internal workshops, client meetings, and executive reviews aimed at resolving payments and enhancing cash flow.
• Engage in continuous initiatives that enhance collection processes and decrease Days Sales Outstanding (DSO).

Approach and Working Style

• Establish credibility through transparent, consistent communications with a customer-first focus.
• Maintain detailed familiarity with each account’s contracts, payment records, securities, and dispute situations.
• Collaborate closely with Finance, Legal, Sales, Operations, and Project teams to synchronize actions through to resolution.
• Implement disciplined follow-up, tracking, and escalation processes to drive progress.
• Exercise sound judgment balancing customer relationships with safeguarding cash flow and mitigating risks.
• Utilize data and reports to pinpoint trends, highlight exposures, and facilitate informed decisions.
• Address challenges with accountability, honesty, and a continuous improvement mindset.
• Conduct sensitive commercial and contractual discussions with professionalism and integrity.

Qualifications and Experience

• Must be a UAE National (Emirati) holding a Family Book.
• Possess a Bachelor's degree in Business Administration, Finance, Law, Economics, or a related discipline.
• At least 1 year of relevant professional experience.
• Proven experience in customer relationship management, contract oversight, commercial operations, finance, collections, or similar areas.
• Exceptional skills in communication, negotiation, and stakeholder engagement.
• Demonstrated ability to influence and develop relationships with diverse customers and internal teams.
• Strong analytical skills with effective problem-solving capabilities.
• Proficient in Microsoft Office suite applications.

Preferred Skills

• Experience liaising with UAE Government or Semi-Government organizations.
• Familiarity with contract administration, commercial management, receivable handling, or dispute resolution.
• Knowledge of financial instruments such as bonds, bank guarantees, and letters of credit.
• Previous experience within a multinational corporate environment.