IT Support Executive
AI-Recovery & High Value Services LLP
Kolkata, West Bengal, India · Full Time
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- Experience
- 2–4 yrs
- Salary
- INR 18,000 – INR 22,000 / month
- Openings
- 1
- Posted
- 4 hours ago
- Work mode
- In office
- Education
- BCA / B.Sc IT / B.Tech CSE/IT / MCA / Diploma in IT or equivalent
- Eligibility
- Open to candidates holding a BCA, B.Sc IT, B.Tech CSE/IT, MCA, Diploma in IT or possessing equivalent practical experience with a background in IT, CRM, Website/App management, AI, and automation technologies. Ability to independently handle daily technical tasks and collaborate efficiently with de…
- Resume
- Required to apply
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Job description
About the Company
AI-Recovery & High Value Services LLP based in Kolkata is looking for a full-time IT Support Executive with 2 to 4 years of experience.
Key Responsibilities
- Oversee the maintenance and troubleshooting of office IT infrastructure including computers, laptops, printers, Wi-Fi, LAN, and related systems.
- Provide routine technical assistance and support to employees across the organization.
- Administer CRM software by managing user access, permissions, resolving bugs, and addressing technical issues.
- Handle foundational website and domain management tasks such as hosting, DNS configuration, and SSL certificates.
- Collaborate in website and app development activities including updates and bug resolution.
- Manage company email systems, software account administration, and control user access rights.
- Maintain IT assets, software licensing, perform backups, and ensure overall cybersecurity measures.
- Coordinate with external vendors related to CRM, applications, websites, CCTV, and other IT services.
- Support the integration and utilization of AI tools and business process automation.
- Proactively identify areas to automate CRM, customer support workflows, reporting, sales processes, and internal operations.
Required Skills and Expertise
- Proficient in Windows OS troubleshooting and hardware issue resolution.
- Solid understanding of networking fundamentals including Wi-Fi and LAN configuration and troubleshooting.
- Experience in CRM administration and user management.
- Basic knowledge of website management, especially WordPress platform.
- Understanding of domain registration, hosting services, DNS settings, and SSL management.
- Familiarity with AI-driven tools such as ChatGPT, Gemini, and Copilot.
- Skills in prompt engineering and automation using AI technologies.
- Fundamental awareness of APIs, webhooks, and software integrations.
- Experience with automation platforms like Zapier, Make, or n8n is advantageous.
- Basic programming skills in HTML/CSS, SQL, Python, or JavaScript are beneficial.
- Competence in data backup strategies and foundational cybersecurity practices.
- Strong troubleshooting abilities and effective coordination with technical vendors.
Educational Qualifications
Bachelor’s degree or diploma in areas such as BCA, B.Sc IT, B.Tech CSE/IT, MCA, or equivalent practical expertise.
Candidate Profile
The ideal candidate will have hands-on experience combining IT support, CRM management, website and application oversight, AI tools utilization, and automation skills. The role requires self-reliance for daily technical management and efficient collaboration with developers and IT vendors.
Minimum education
Master's Degree