IT Infrastructure Support Specialist

About Air Products and Role Overview

Air Products is a global leader in industrial gases since 1940, known for innovation, safety, and environmental care. They strive to foster a collaborative environment where all voices are valued, contributing to groundbreaking projects like space launch systems and large-scale production facilities. This position focuses on managing IT infrastructure, supporting critical technology systems at the site, and ensuring compliance with IT standards.

Key Responsibilities

• Ensure cable installations adhere to proper management, labeling, and Air Products' IT standards.
• Oversee installation, termination, and testing of structured cabling, including Cat5e, Cat6, Cat6a, and fiber optic cables for data, voice, and CCTV systems.
• Conduct monitoring and documentation of fiber optic cables using OTDR and Fluke testing tools.
• Design and organize IT room cabinets, mount equipment, and maintain accurate cable management and records.
• Inspect and verify communication cable installations to meet project specifications.
• Coordinate with contractors, vendors, and external parties for infrastructure and support services.
• Troubleshoot and repair issues in cabling, connectors, and network drops.
• Assist in installing and configuring Demilitarized Zones (DMZ) for network security.
• Follow health and safety standards during site operations.
• Execute tasks aligned with Safety Work Permit policies.
• Develop and obtain approval for Job Safety Analysis or Risk Assessments for assigned duties.
• Support technical setup and management of Microwave and Tetra tower installations with external vendor collaboration.
• Maintain inspection test reports and upload documentation to project management systems.
• Deploy and manage temporary IT infrastructure including network cabling, wireless access points, and VPN connections.
• Coordinate local issue resolution and deployments, especially for network and wireless technologies, working with remote DIS teams.
• Provide ongoing IT support and uphold safety and IT standards within IT rooms under responsibility.
• Deliver IT support for industrial control systems at the site.
• Install and upgrade network hardware as needed, supporting maintenance functions beyond the scope of Network Technical Support.

Required Skills and Attributes

• Strong technical aptitude with eagerness for continuous learning.
• Highly motivated self-starter able to function effectively in a remote team.
• Excellent communication and interpersonal skills to engage with all organizational levels.
• Willingness to work beyond regular hours and weekends to provide technical support when necessary.
• Robust problem-solving capabilities and customer service orientation.
• Ability to prioritize urgent tasks and manage competing issues effectively.
• Adaptability to changing priorities and dynamic work environments.

Educational Background and Experience

• Bachelor's degree in Information Systems, Computer Science, or related discipline, or equivalent work experience and certifications.
• Proficient in English, both written and spoken.
• Proven expertise in desktop support or IT infrastructure roles.
• Strong knowledge of PC client operating systems, specifically Microsoft Windows 7 and Windows 10.
• Understanding of network fundamentals including TCP/IP and LAN/WAN technologies.
• Experience with remote connectivity technologies such as SSL and VPN solutions.
• Competent in printing queue setup, network troubleshooting, and familiarity with HP printing hardware.
• Basic understanding of software distribution and Microsoft SCCM.
• Proficient with Microsoft Office suite including Office 365.
• Experience with Microsoft SCEP and Windows Firewall.
• Familiarity with virtual desktop infrastructure or Citrix environments.

Additional Desirable Expertise

• Knowledge of Industrial Control Systems (ICS).
• Exposure to broader IT infrastructure components including servers, security, and voice technologies.
• Capability to collaborate with strategic vendors, external service providers, and third-party vendors.
• Understanding of ITIL process frameworks such as Incident, Change, and Problem Management as practiced at Air Products.