IT Assistant

About the Role

Join a dynamic global lifestyle leader at the intersection of culture, entertainment, and commercial ventures including hospitality, entertainment, and real estate. This role offers the chance to contribute meaningfully within a vibrant ecosystem, embracing a culture of excellence, and personal accountability.

Compensation

This position includes a fixed monthly salary of AED 2,000 as part of a rewarding career path.

Responsibilities

• Take full ownership of IT support functions with a disciplined, focused approach ensuring high-quality results.
• Provide superior technical support to staff and guests, addressing hardware, software, and networking issues promptly.
• Troubleshoot and resolve technical challenges, minimizing operational downtime.
• Set up and configure computer systems, printers, and IT equipment to ensure excellent user experience.
• Respond efficiently to support queries, documenting problems and solutions with professionalism.
• Monitor and maintain wired and wireless networks, ensuring robust security and high performance.
• Implement and audit network security measures to protect data integrity.
• Install, configure, and maintain servers, routers, switches, and other network hardware optimizing network efficiency.
• Collaborate with vendors and service providers to resolve connectivity and performance issues.
• Promote and enforce stringent IT security policies to guard against unauthorized access and malware.
• Maintain accurate records of hardware/software inventories, licenses, and warranties.
• Follow established SOPs, safety policies, and service standards with professionalism and care.
• Work collaboratively within the team fostering continuous improvement and confidential handling of sensitive information.

Success Criteria

Success in this role involves understanding the impact of your work on colleagues, guests, and business outcomes; representing the brand with professionalism; fully owning your responsibilities; delivering accurate and timely work; and engaging constructively with feedback to grow professionally.

Eligibility and Additional Information

• Experience: Minimum of 1.5 to 2 years in a hospitality IT environment.
• Preferred Education: Bachelor's degree in Computer Science, Information Technology, or closely related field is beneficial.
• Technical Knowledge: Strong understanding of computer systems, networking, hardware, and software with proficiency in troubleshooting.
• Hotel Systems: Familiarity with hospitality-specific systems like Opera and Simphony is advantageous.
• Communication: Excellent verbal and written communication skills to interact effectively with guests and staff.
• Personal Attributes: Proactive attitude, attention to detail, customer service orientation, and a proactive ‘can-do’ spirit.