IT Application Operations Specialist

Role Overview

Calzado Gamos is looking for a dedicated IT Application Operations Specialist to oversee and sustain the efficient functioning of our business applications. This role is crucial in ensuring the availability, performance, and smooth day-to-day operation of our systems.

Key Responsibilities

• Continuously monitor the performance, availability, and overall health of applications.
• Offer technical support to resolve business application concerns.
• Investigate and rectify incidents, errors, and application malfunctions.
• Manage all service requests, incident handling, problem resolutions, and change processes.
• Collaborate effectively with development, infrastructure, database, and security teams.
• Carry out regular maintenance, configuration updates, and upgrades of applications.
• Support integrations including system interfaces, APIs, and scheduled processes.
• Assist in application testing phases, deployment activities, and release management.
• Keep technical documentation and operational logs up to date.
• Liaise with external vendors and service providers as required.
• Ensure user access controls and application security measures are maintained.
• Identify recurring issues, analyze root causes, and apply corrective actions to avoid reoccurrence.
• Prepare and present operational and performance reports.
• Participate in efforts to optimize systems and drive continuous improvement.
• Ensure applications align with both business and operational requirements.

Qualifications and Skills

• Bachelor's degree in IT, Computer Science, Software Engineering or similar disciplines.
• Experience in IT operations or application support roles.
• Proficient troubleshooting and analytical problem-solving capabilities.
• Working knowledge of SQL, database administration, APIs, and system integrations.
• Familiar with Windows and Linux operating systems, cloud environments, and enterprise applications.
• Understanding of ITIL frameworks or IT service management principles is a plus.
• Experience with monitoring tools and ticketing systems for incident management.
• Familiarity with user access control, security protocols, and backup strategies.
• Strong organizational abilities and excellent communication skills, able to work collaboratively in teams.
• Capability to efficiently manage multiple incidents and prioritize workloads.
• Competent in Microsoft Office suite and various IT support utilities.
• Professional approach with reliability, proactivity, and attention to detail.