International Voice Process Agent

About the Opportunity

Shayn Group is recruiting for a range of roles in Pune across various domains including customer support, sales, administration, quality analysis, and international voice processes. We invite candidates with diverse experience in BPO, customer service, international voice, sales, healthcare, banking, administration, quality assurance, and related fields to apply.

Available Positions

• Healthcare Customer Support Executive
• German Language Customer Support Executive
• Banking Customer Service Executive – Voice
• Customer Support Executive – Contractual Role
• Inside Sales Representative – US Shift
• UK/US Healthcare Customer Support Executive
• Medical Billing Customer Support Executive
• Customer Support Executive – Voice Process
• Roadside Assistance Executive
• Admin/Administrative Support Executive
• International Voice/BG Voice Process
• Quality Analyst

Responsibilities and Requirements

Based on the position, responsibilities include managing customer interactions through voice and other support channels, engaging in sales calls, providing administrative office support, and conducting quality monitoring and analysis. Candidates should meet the following general criteria and specific role requirements.

Customer Support & International Voice Roles

• Handle customer communication via voice and other channels.
• Experience from 0 to 2+ years based on the position.
• Prior exposure to BPO, international voice or customer service preferred.
• Strong English communication skills, active listening, and problem-solving abilities.
• Basic computing and typing proficiency.
• Willingness to work in rotational or international shifts.
• Applicable roles: customer support, banking, healthcare, roadside assistance, and voice processes.

Healthcare and Medical Billing Roles

• Experience or knowledge in healthcare, medical billing, revenue cycle management (RCM), insurance, or patient support is desirable.
• Competence in effectively resolving customer queries with empathy and attention to detail.
• Accurate updating of customer records required.
• Comfort with international or rotational shift schedules.

German Language Customer Support

• Proficiency in German speaking and writing.
• German language certification preferred but not mandatory.
• Customer service experience advantages the applicant.
• Applicants can be graduates or undergraduates; freshers and experienced welcome.

Inside Sales Representative – US Shift

• Connect with prospects to understand their needs, generate interest, and close sales.
• Experience between 0 and 2 years in sales, tele sales or inside sales preferred.
• Fresh candidates with strong communication and sales aptitude are also encouraged.
• Skills: persuasive communication, objection handling, lead generation, target orientation.
• Comfortable working US/night shifts.

Administration / Back Office Support

• Support office and administrative daily operations.
• Experience up to 2 years preferred; freshers with relevant skills welcome.
• Competence in MS Word, Excel, PowerPoint, Outlook preferred.
• Strong organizational, attention to detail, and communication skills.

Quality Analyst Role

• Experienced in quality monitoring/auditing with customer service or voice process background.
• Execute call/transaction evaluations and prepare quality scorecards.
• Provide feedback, coaching, and conduct calibration sessions.
• Root cause analysis and process improvement mindset essential.
• Six Sigma knowledge/certification is preferred.
• Good Excel and reporting proficiency with keen attention to detail.

Salary & Benefits

The remuneration varies with the role and experience, ranging between ₹20,000 and ₹51,000 per month, translating approximately to ₹2.25 LPA to ₹6.75 LPA CTC. Exact salary and shift schedules will correspond to the assigned position.

Workplace & Shifts

All roles require working onsite in Pune, Maharashtra. Shift timings may include rotational, international, and US/night shifts as per operational needs.

Recruitment Process

Daily walk-in interviews are held. Applicants will be screened based on their resumes, communication skills, experience, and suitability to available roles.

Contact Information

Interested candidates should share an updated resume for registration and screening. Contact can be made via phone or WhatsApp at 8374465535 or email at connect@humanresource360.in.