International Sales Advisor

Role Overview

Fincana Solutions Private Limited seeks an International Sales Advisor based in Fazalganj, Kanpur, Uttar Pradesh. The position involves proactively generating and converting leads to international clients, aiming to increase revenue and maintain excellent customer satisfaction through strong communication and relationship management.

Key Responsibilities

• Initiate outbound calls to prospective international customers to generate qualified sales leads.
• Promote and sell the company’s products and services effectively during calls.
• Address customer objections, handle escalations, and respond to product inquiries with professionalism.
• Maintain detailed and accurate records of customer interactions and sales activities using CRM or similar systems.
• Consistently generate leads and conduct timely follow-ups in line with company procedures and SOPs.
• Meet individual, team, and shift-based performance metrics and service level agreements.
• Provide outstanding customer service to ensure high satisfaction levels.
• Identify market opportunities to broaden the company’s customer base and service network.
• Develop and nurture professional relationships with prospects and existing clients.
• Work collaboratively with team leaders, supervisors, and managers to achieve sales and revenue targets.
• Take accountability for assigned customer programs and sales campaigns.
• Ensure confidentiality of both customer and company information at all times.

Qualifications and Experience

• Graduates or undergraduates from recognized institutions are eligible to apply.
• Fresh candidates may apply; however, preference is given to individuals with at least one year of experience in an international BPO environment.
• Experience in outbound sales for a minimum of one year is advantageous.
• Applicants should be aged between 18 and 30 years.

Skills and Competencies

• Fluent verbal English communication aligned with international process standards.
• Strong capabilities in sales and negotiation.
• Proficiency with computers and ability to operate various systems.
• Professional telephone etiquette and strong customer handling skills.
• Effective problem-solving and critical-thinking abilities.
• Capacity to thrive in a target-oriented work setting.
• Basic familiarity with CRM tools and sales processes is a plus.

Core Personal Qualities

• Customer service focus.
• Clear and effective communication skills.
• Teamwork and collaboration.
• Adaptability and flexibility in work situations.
• Professional confidence and self-motivation.
• Problem-solving aptitude coupled with analytical skills.

Work Schedule and Conditions

• Work location: Onsite at Kanpur office.
• Working days: Monday through Friday; Saturday work may be required depending on operational needs.
• Shift: Night shift from 5 PM to 2 AM IST; flexibility for shift changes is expected.

Preferred Candidate Profile

Ideal applicants are goal-driven sales professionals with excellent interpersonal skills, eager to engage with international clients and achieve sales targets, and maintain a positive, customer-centric approach.