Information Technology Technical Support

Company Overview

Regal Crest Travel & Tour operates within the transportation and logistics sector based in the Greater Accra Region, Ghana, specifically around airport and Spintex areas.

Role Overview

This full-time, on-site position entails delivering daily technical assistance to company staff. The role centers on diagnosing and resolving issues related to hardware, software, and network infrastructure. Key tasks include setting up and configuring workstations and peripherals, managing user accounts and access rights, and ensuring reliable and secure connectivity for the company's booking and communication platforms.

Core Responsibilities

• Provide ongoing IT support by troubleshooting and resolving hardware, software, and user account issues in a timely manner.
• Maintain IT infrastructure to align with company standards including system deployment, workstation setup, data backups, and access management.
• Support clients with electronic tools such as CTS, EPOD, and system integrations; coordinate with local IT providers and procurement to fulfill hardware and software needs.
• Lead and collaborate with the IT team, establish performance metrics, conduct evaluations, and provide coaching and training to junior IT staff.
• Oversee IT operations and departmental strategies, enhance inter-team communication, and commit to continuous improvement and professional growth within IT services.

Qualifications and Experience

• A Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a closely related field is required.
• Knowledge of facility management and security duties is considered a beneficial addition.
• At least three years of professional experience in a similar technical support role is mandatory.

Additional Details

• Salary is negotiable, starting from 4000.

Contact

Applicants should send their applications to the email provided by the company contact.