Housekeeping Supervisor

Position Summary

As a Housekeeping Supervisor at Sheraton Hotels & Resorts in Dammam, Saudi Arabia, you will oversee the quality of cleanliness in guest rooms, public areas, pools, and other designated locations. Your duties include reviewing sold room reports, validating room statuses, prioritizing cleaning schedules, and updating the status of rooms for departing guests. You will support Housekeeping management with daily task coordination and act as a key liaison between Housekeeping, Engineering, Front Office, and Laundry departments to ensure seamless collaboration. Handling documentation and resolving discrepancies in room readiness with the Front Desk is part of your responsibilities. Additionally, you will prepare and communicate changes in room assignments and ensure smooth shift handovers with accurate issue reporting.

Responsibilities

• Inspect rooms and public areas to assure adherence to quality cleaning standards.
• Manage daily workflow prioritization and communicate updates effectively.
• Assist in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching housekeeping staff.
• Serve as a communication bridge between Housekeeping and other hotel departments.
• Ensure compliance with company policies, safety regulations, and security procedures.
• Report maintenance issues, safety hazards, accidents, and injuries promptly; complete mandatory safety training and certifications.
• Maintain a professional and clean personal appearance and uphold confidentiality of hotel proprietary information.
• Provide courteous guest service by greeting guests per company standards, anticipating their needs, and assisting guests with disabilities.
• Communicate clearly and professionally with colleagues and guests.
• Develop and nurture positive relationships among staff and respond appropriately to concerns.
• Ensure compliance with quality expectations and service standards.
• Physically capable of handling objects up to 55 pounds unassisted and heavier items with assistance; able to move housekeeping equipment over various surfaces.
• Perform physical tasks including bending, twisting, stooping, standing, sitting, and walking throughout shift duration.
• Utilize computers and point of sale systems for work-related tasks; read and verify detailed information.
• Perform additional reasonable duties assigned by supervisors.

Preferred Qualifications

• High school diploma or G.E.D. equivalent.
• Minimum one year of related work experience in housekeeping or similar role.
• At least one year of supervisory experience.
• No specific licenses or certifications required.

Additional Information

• Job Number: 26115191
• Location: 1st Street, Dammam, Eastern Province, Saudi Arabia, Postal Code 31422
• Job Category: Housekeeping & Laundry
• Schedule: Full Time, On-site position
• Position Level: Non-Management
• Sheraton Hotels & Resorts is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
• Joining Sheraton means becoming part of a global community in over 400 locations worldwide, delivering exceptional guest experiences and meaningful service.