Hotel Reception Manager

About the Role

We are seeking an experienced Reception Manager to join the team at the prestigious 4-star Grand Hotel Malahide, part of FBD Hotels & Resorts. This position entails leading the reception department to ensure an exceptional guest experience and includes occasional duty management shifts.

Key Responsibilities

• Warmly welcome guests and provide them with an overview of hotel amenities.
• Efficiently conduct guest check-in and check-out adhering to set Standard Operating Procedures.
• Manage departmental cash floats to ensure accurate signing in and out.
• Deliver thorough and accurate shift handovers to the next team.
• Focus on team development and motivation.
• Maintain compliance with all mandatory trainings and Standard Operating Procedures.
• Support recruitment and selection efforts to hire qualified staff.

Candidate Profile

• Possess 2 to 3 years’ experience in a similar role within a 4-star or 5-star property.
• Strong communication and interpersonal skills.
• High attention to detail and ability to perform under pressure.
• Adaptable, approachable, flexible, and capable of leading by example.
• Proficient in English.

Employee Benefits

• Flexible working conditions.
• Meals provided during duty.
• Free use of the award-winning Arena Gym.
• Complimentary parking available on-site.
• Staff recognition programs.
• Discounts for family and friends across FBD hotels and insurance services.
• Taxsaver and cycle to work schemes.
• Cash saving and referral incentive programs.