Hotel Front Office Host

About Us

NHS Golden Jubilee University National Hospital plays a key role in supporting NHS Scotland by providing exceptional, person-centred healthcare. In addition to our hospital services, the Golden Jubilee Conference Hotel offers lodging, hospitality, and conference amenities to patients, visitors, delegates, and healthcare professionals throughout Scotland. We are committed to delivering excellent customer service to ensure every guest has a welcoming and professional experience.

Role Overview

We are seeking a Hotel Front Office Host to join our busy front office team. This position involves being the initial point of contact for guests and visitors, providing a friendly welcome and ensuring outstanding customer service. The role encompasses managing reception, reservations, switchboard operations, and guest support while coordinating with various hotel and hospital departments.

Responsibilities

• Deliver a comprehensive and professional reception service to guests, patients, visitors, and staff.
• Greet visitors warmly and direct them to appropriate areas or departments.
• Handle guest inquiries and provide information on hotel services and local attractions.
• Operate the hotel switchboard efficiently, managing incoming calls.
• Manage reservations, guest check-ins, and check-outs.
• Assist conference, housekeeping, food and beverage, and other hotel functions as needed.
• Maintain accurate financial records, billing, and cash management processes.
• Adhere to health, safety, and security protocols at all times.
• Collaborate effectively with colleagues across the Conference Hotel and National Hospital.

Candidate Profile

• Previous experience in a hotel reception or similar customer service role.
• Outstanding communication abilities, including a professional phone manner.
• Proficient IT skills, especially with Microsoft Office, email, and internet applications.
• Capable of working both independently and cooperatively as part of a team.
• Strong organisational skills with accurate attention to detail.
• Excellent interpersonal skills with the ability to foster positive relationships.
• Demonstrates tact, diplomacy, and discretion when handling confidential or sensitive information.
• Flexible to work various shifts.
• Composed and effective in emergency situations.

Additional Preferences

• Experience in food and beverage service or preparation.
• Familiarity with GDPR and data protection standards.
• Knowledge of Glasgow and surrounding areas.
• Possession of a full UK driving licence is desirable.

Why Join NHS Golden Jubilee?

This role offers a unique chance to work within a national organisation combining outstanding healthcare with high-quality hospitality. You will be part of a supportive team contributing to excellent guest, patient, and visitor experiences. Flexible working options are available.

Important Notes

This position is currently undergoing candidate profile matching and may close early if a large number of applications are received. NHS Golden Jubilee values diversity and inclusivity and is committed to accessible recruitment processes. Applicants requiring additional support during recruitment should consult the job pack.

Note: This role does not qualify for a Certificate of Sponsorship under current UK Immigration Rules; overseas applicants should consider alternative visa options.