Host Loyalty Services
Doha, Doha Municipality, Qatar · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About the Company
Glink Manpower Consultancy specializes in connecting businesses with qualified professionals across various sectors. They offer customized staffing solutions ranging from entry-level to senior executive positions, leveraging a global network. Their services include targeted industry recruitment, international hiring, and thorough candidate screening to meet client demands, emphasizing efficient and high-quality hiring alongside lasting partnerships.
Role Overview
Based in Limassol Municipality, this full-time and on-site Host Loyalty Services position entails welcoming guests and managing interactions related to the loyalty program. The role focuses on providing consistent positive experiences for both new and returning customers by clearly communicating loyalty benefits, assisting with enrollments and account questions, collaborating with food and beverage teams to support special promotions, and addressing customer feedback. The host coordinates with sales and service departments to advance loyalty initiatives, maintains accurate customer records, and supports training regarding loyalty procedures and standards. Adherence to company policies and fostering a welcoming service environment are essential.
Qualifications and Requirements
- Strong communication and customer service skills for effective guest interaction and query resolution.
- Proficiency in training and sales to explain loyalty advantages, aid staff training, and encourage program engagement.
- Knowledge of food and beverage operations to harmonize guest experiences with loyalty offerings.
- Dependability, efficient time management, and meticulous attention to detail in managing guest data and loyalty processes.
- Prior experience in hospitality, retail, or client-facing roles is advantageous.
- Willingness to work on-site in Limassol Municipality, including availability for evenings, weekends, and holidays as required.
- Basic computer skills, with familiarity in CRM or point-of-sale software considered a plus.