Help Desk & User Support Specialist

Role Overview

A healthcare employer in Riyadh is looking for a dependable and service-minded Help Desk & User Support Specialist to act as the first point of contact for technical assistance across several healthcare sites. This role centers on resolving end-user issues quickly, supporting Microsoft 365 tools, keeping IT assets and devices running smoothly, and delivering a strong customer experience to clinical and administrative teams.

What You Will Do

• Serve as the initial support contact for users through phone, email, remote tools, and in-person assistance.
• Investigate and fix problems related to hardware, software, printers, networks, and general system performance.
• Set up, install, and maintain desktops, laptops, mobile devices, and other connected equipment.
• Help users with Microsoft Windows and Microsoft 365 applications.
• Create and manage user accounts, passwords, and access rights.
• Prepare new starter workstations by installing the required hardware and software.
• Keep accurate records of IT assets and related documentation.
• Escalate advanced technical problems to senior IT personnel when needed.
• Support troubleshooting for Wi-Fi, VPN, network access, and shared resources.
• Monitor endpoint devices and assist with basic infrastructure support.
• Follow IT security policies and safe working practices.
• Record, update, and follow through on service tickets.
• Prepare and maintain technical guides and user-facing documentation.
• Work to agreed service timelines and provide courteous support to staff.

Requirements

• A bachelor's degree or diploma in Information Technology, Computer Science, Information Systems, or a similar discipline.
• At least 2 years of experience in IT help desk, service desk, or end-user support roles.
• Hands-on experience with Windows operating systems and Microsoft 365.
• Practical knowledge of Active Directory, printers, networking, and basic hardware troubleshooting.
• Experience with ticketing systems is an advantage.
• Strong communication, problem-solving, and customer service abilities.
• Comfortable working under pressure and supporting many users at once.
• Healthcare sector experience is preferred.

Preferred Skills

• Microsoft 365 administration
• Active Directory
• Windows 10 and Windows 11
• Networking fundamentals, including TCP/IP
• Remote support tools
• ITIL Foundation knowledge

What We Are Looking For

• A service-oriented professional who puts users first.
• Strong diagnostic thinking and troubleshooting ability.
• Clear communication and good collaboration with teams.
• The ability to organize priorities and handle several requests at once.
• Readiness to learn and adapt in a busy healthcare setting.

Job Details

This is a full-time position based in Riyadh, Saudi Arabia. The role supports multiple healthcare facilities and requires both remote and onsite assistance as part of day-to-day operations.