Minor Hotels

Guest Services Agent

Minor Hotels

Doha, Doha Municipality, Qatar · Full Time

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Experience
Any
Salary
—
Openings
1
Posted
3 weeks ago
Work mode
In office
Resume
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Job description

About Minor Hotels

Minor Hotels is a global hospitality company boasting a portfolio of over 530 properties across more than 50 countries, including Asia Pacific, the Middle East, Africa, Indian Ocean, Europe, and South America. Their brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI.

Job Location

Souq Waqif Boutique Hotel By Tivoli, Doha, Qatar.

Position Overview

The Guest Services Agent plays a crucial role in delivering expert, courteous assistance to hotel guests. Responsibilities include managing reservations, warmly welcoming and registering guests, offering exceptional service throughout their stay, and managing the closure of guest accounts upon departure.

Key Responsibilities

  • Respond promptly and efficiently to all guest inquiries, requests, and feedback.
  • Ensure all guests have a pleasant and satisfactory stay at the hotel.

Qualifications and Requirements

  • Strong commitment to delivering excellent customer service.
  • Previous experience in front office hotel operations is preferred.
  • Proficient communication skills in English; fluency is mandatory.
  • Willingness to work in shifts including weekends and public holidays.
  • Basic computer proficiency in Microsoft Office; familiarity with Property Management Systems (PMS) is an advantage.

Industry

Hospitality

Tools & software

Microsoft Office required

How they work

Communication Adaptability Customer Focus Dependability

Languages

Servicenow

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