Guest Experience Expert (AYS Agent)

Position Overview

This role goes beyond routine guest check-in and check-out processes to craft a memorable, distinctive experience for every visitor. The Guest Experience Expert proactively delivers a wide array of services that support guests throughout their entire stay, including handling operational tasks, responding to guest requests, preparing reports, and highlighting local attractions. Empowered to take initiative and operate flexibly within their environment, the specialist ensures every interaction is part of an exceptional experience.

Work Environment and Physical Requirements

Success in this role involves creating a safe workplace, adhering to company policies and procedures, maintaining confidentiality, protecting company assets, and upholding high-quality standards. Employees must maintain professional appearance and communication standards. Physical demands include being on one's feet for extended periods (standing, sitting, or walking) and performing hands-on tasks, such as moving, lifting, carrying, pushing, and pulling items weighing up to 10 pounds without assistance.

Qualifications

• Educational requirement: High school diploma or equivalent (G.E.D.).
• No previous related work experience required.
• No prior supervisory experience necessary.
• No licenses or certifications required.

Diversity and Inclusion

Marriott International is committed to equal employment opportunities and inclusivity, valuing diverse backgrounds and experiences. The company promotes a discrimination-free environment that respects all protected classes, including disability and veteran status, in accordance with applicable laws.

About the Employer

Marriott Hotels prides itself on advancing hospitality through innovation and familiar comfort worldwide. Employees contribute to a tradition of "Wonderful Hospitality. Always." JW Marriott, part of Marriott International's luxury portfolio with over 100 properties globally, values its associates by fostering confidence, innovation, inclusivity, and career development. The company emphasizes holistic well-being and offers opportunities for training, recognition, and pursuing personal passions in an upscale environment, termed "The JW Treatment™." Joining JW Marriott means becoming part of a vibrant global community dedicated to excellence and growth.