Group & Events Sales Executive

Job Overview

This role is located at 20 Telavi Street, Tbilisi, Georgia, within the Sheraton Hotels & Resorts. It is a full-time position classified under Sales & Marketing with no remote option. The position falls under a non-management category.

Core Responsibilities

• Respond to guest calls, requests, or issues by coordinating with relevant departments such as Sales, Data Administration, and Accounting.
• Apply sales techniques focused on increasing revenue while preserving guest loyalty to the Marriott brand, including effective up-selling.
• Provide compliments to guests as tokens of appreciation, which may include rewards points, show tickets, or gift certificates.
• Promote internal and external brand awareness of Sheraton and Marriott Hotels.
• Manage redemption requests for Marriott Rewards points and process all reservation activities including booking, modifying, and cancellations via phone, fax, or mail.
• Input Marriott Rewards data into the designated software during guest reservations.
• Handle guest communication professionally by answering calls, addressing inquiries, and resolving concerns.
• Perform administrative support tasks for the Sales & Marketing team such as filing, emailing, typing, and faxing.
• Support management efforts by assisting in staff training and motivation and acting as a role model.
• Adhere to company policies ensuring professional conduct including dress, confidentiality, and asset protection.
• Deliver a warm and welcoming guest experience, anticipate guest needs, and express sincere gratitude.
• Communicate clearly and professionally both orally and in writing, maintaining high standards in telephone etiquette and documentation.
• Foster effective working relationships with colleagues to collaborate on common objectives and respond to employee concerns appropriately.
• Monitor coworkers’ work quality to ensure compliance with expectations and standards.
• Verify information accurately across various document formats.
• Handle physical tasks involving light lifting or moving objects up to 10 pounds unassisted.
• Carry out any other reasonable duties as assigned by supervisors.

Preferred Qualifications

• Minimum education of a high school diploma or equivalent (G.E.D.).
• At least two years of relevant professional experience in a similar role.
• No prior supervisory experience is required.
• No certifications or licenses are mandated.

Additional Information

The role is based on-site and encourages adherence to Marriott International's commitment to equal employment opportunity and a culturally diverse, inclusive working environment. Sheraton Hotels & Resorts seek individuals excited to contribute to meaningful guest experiences and the company’s mission as a global gathering place established since 1937.