- Experience
- 4+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Chrono24
Chrono24 is a premier international marketplace for luxury watches, linking buyers and sellers from over 100 countries. We emphasize trust, transparency, and technological innovation in one of the world's most high-value and relationship-centric sectors.
Role Overview
We are seeking a Global Sales Operations Manager to lead the design and management of sales operations across our Marketplace and Private Office (VIP client) channels worldwide, including EMEA, Americas, and APAC. This role is crucial for the Growth leadership team, focusing on building a robust operating system incorporating tooling selection and deployment, enhancing data integrity, operational discipline, and scalable sales processes.
Key Responsibilities
- Lead global GMV and revenue planning efforts.
- Ensure accuracy in sales forecasting while reducing forecast bias.
- Collaborate with sales leadership to establish targets and territory strategies.
- Use data-driven insights to prioritize dealers with high GMV and trustworthiness.
- Coordinate with marketing and operations teams to optimize dealer onboarding, activation, and health monitoring.
- Apply automation and AI tools judiciously to enable sales efficiency.
- Manage routing and qualification of high-intent leads to Private Office, boosting offer speed, fill rates, and win rates.
- Balance automated systems with personalized VIP service experiences.
- Oversee CRM and sales tool adoption, champion the global CRM rollout.
- Identify and execute pilot projects focused on AI-based sales operations use cases.
- Run executive sales meetings and reporting cadences, and convert complex data into actionable insights for leadership.
- Design territory structures, quotas, and incentive schemes that foster quality and long-term value.
Candidate Profile
- At least 4 years' experience in sales or revenue operations.
- Proficient in handling CRM systems and sales tooling.
- Strong data literacy with an enthusiasm for AI applications in sales operations; practical experience with AI tools for sales enablement or operations is a significant advantage.
- Exceptional executive communication abilities.
What We Offer
- A high-impact role with direct exposure to senior leadership.
- An opportunity to shape cutting-edge, AI-powered sales operations infrastructure.
- Work within a globally acclaimed brand in the luxury watch marketplace.
- A dynamic, international work environment that encourages initiative and ownership.
- Direct impact on business growth and partner satisfaction.
- A modern corporate culture promoting flexibility, creativity, and purpose.
Diversity & Work Culture
We celebrate diversity and believe it is fundamental to our success and inclusive workplace culture. We encourage individuals to be themselves and contribute to our common goals.
The company culture is fast-paced with flat hierarchies and strong teamwork. This is an opportunity to join a growing team and influence the future of the organization.