General Manager

About Minor Hotels

Minor Hotels is a leading accommodation provider across Australasia and globally, operating more than 70 properties in the region and 640 properties spanning over 66 countries across six continents. Our portfolio includes brands such as Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli. Joining Minor offers access to a diverse and growing international network with abundant opportunities for career advancement and success.

We place great value on our people, investing in their development to foster career growth in a supportive environment. You will be an important part of a close-knit team dedicated to delivering outstanding guest experiences and cultivating a positive workplace culture.

Role Overview

Minor Hotels in Queenstown Club Suites is seeking a driven and experienced General Manager to spearhead the reopening of this iconic property after extensive refurbishment. This unique leadership role entails full accountability for operational and financial outcomes, team engagement, and strategic growth as the hotel reestablishes its market position.

Key Responsibilities

• Lead the property's reopening and ongoing operations to ensure smooth guest and team experiences.
• Manage day-to-day operations maintaining high standards in presentation, service quality, and fiscal performance.
• Design and execute strategic revenue plans to optimize business results.
• Oversee, mentor, and support department heads, including Food & Beverage, Housekeeping, and Front Office teams.
• Foster strong relationships with key stakeholders such as Body Corporate, Strata Managers, and local business partners.
• Ensure adherence to workplace health and safety, licensing, and all caretaking responsibilities.
• Identify areas for operational improvement and develop strategic procedures for enhancement.
• Motivate and lead staff to sustain a high-performance and engaged team culture.

Qualifications and Experience

• Proven leadership experience as a General Manager or senior operator in hotels, resorts, or serviced apartments.
• Successful track record of managing hotel openings, reopenings, refurbishments, or major business transformations is highly advantageous.
• Knowledge and experience with Body Corporate and strata management and stakeholder collaborations are highly desirable.
• Tertiary qualifications in Hospitality or Business Management.
• Understanding of the hospitality market is beneficial.
• Strong financial and commercial aptitude with experience in budgeting, forecasting, and revenue management.
• Passion for leading teams, promoting staff development, and operational excellence.
• Excellent communication skills with the ability to engage various stakeholders effectively.
• A guest-centric approach with enthusiasm, professionalism, and determination to lead a flagship regional property.

Additional Information and Benefits

We prioritize our employees as central to our success. At Minor Hotels, you will benefit from a comprehensive package designed to support your career development, wellbeing, and work-life balance, including:

• Opportunities for career growth through learning and development programs.
• Exclusive discounted stays: 50% off Minor Hotels in Australasia; 20% discount for family and friends.
• International accommodation discounts across our global brands.
• Retail rewards with cashback and discounts at over 400 leading AU/NZ retailers.
• Access to discounted entertainment and activities.
• Exclusive health insurance offers and workplace banking services.
• Generous leave allowances, including parental and birthday leave.
• Employee assistance programs and personalized wellness support.

Work Eligibility

Applications will only be considered from candidates holding valid working rights in New Zealand.