Full Time Retail Assistant in Cambridge

About POP MART

Established in 2010, POP MART is a prominent global enterprise in the trend culture and entertainment sector, anchored around intellectual property (IP). The company has developed a comprehensive platform supporting creative incubation and IP management, empowering creators worldwide while delivering captivating products, services, and immersive entertainment experiences.

POP MART discovers and fosters emerging artists and designers globally, generating popular character IPs through a robust development and operational framework. Its notable portfolio features characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. POP MART markets art toys and derivative products based on these IPs, steering consumer culture trends. As of mid-2025, the company runs over 550 physical locations and around 2,500 Robo Shops worldwide, reaching customers in more than 90 countries via multiple international e-commerce platforms, spreading joy among young consumers globally.

In Europe, POP MART maintains a substantial presence across key nations including the UK, France, Italy, Germany, the Netherlands, and Spain, with ongoing expansion into emerging markets. This growth brings the company closer to European fans and offers novel interactions with its IPs and stories.

Role Summary and Expectations

POP MART offers a dynamic, fast-moving environment with a youthful and diverse workforce. Joining the retail assistant role means contributing to a rapidly expanding European business blending retail, art, and innovative storytelling. You’ll collaborate within passionate international teams united by enthusiasm for designer collectibles and exceptional customer experiences. The role provides opportunities for skill enhancement through hands-on involvement, cooperative learning, and creative exploration.

Key Responsibilities

• Deliver excellent customer service and handle customer inquiries or complaints effectively.
• Oversee daily cashier station operations including opening and closing duties.
• Maintain flexibility to work varied hours, accommodating nights, weekends, and holidays as needed.

Candidate Requirements

• Proficiency in professional English with strong oral and written communication capabilities.
• A proactive approach combined with excellent customer service skills to ensure memorable shopping experiences.
• Team-oriented mindset with proven ability to collaborate effectively within groups.

Employee Benefits

• Monthly gifts featuring the latest POP MART designs as tokens of appreciation.
• A structured bonus plan tied to company and individual achievements.
• Confidential access to an Employee Assistance Program for counseling and wellbeing support.
• Participation in Aon employee benefits providing discounts across various shopping, travel, leisure, healthcare, technology, and food services.
• Comprehensive training and development programs to enhance both professional skills and creative thinking.
• Regular team events fostering idea sharing and celebration of collective accomplishments.
• Standard workweek of 40 hours with 7-hour shifts plus one hour of paid lunch.

Additional Information

POP MART upholds equal pay commitments and refrains from requesting candidates' past or current salaries. As an Equal Opportunity Employer, it embraces diversity and prohibits discrimination on grounds including race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic partnership status, sexual orientation, gender identity or expression, or any other legally protected characteristic.