Front Desk Receptionist

About Stella Stays

Stella Stays is revolutionizing the hospitality experience with innovative, tech-driven living spaces designed for comfort and convenience. Since its establishment in 2019, the company has rapidly grown into a leader in the MENA region, offering fully furnished homes that are easy to book, instantly ready for move-in, and equipped with high-speed internet and premium amenities—eliminating traditional hassles for a seamless living experience.

Role Overview

The Front Desk Receptionist in Riyadh will play a pivotal role in managing day-to-day operations, ensuring guest satisfaction, and facilitating communication across teams for smooth property functioning.

Key Responsibilities

• Perform daily inspections during guest check-ins and check-outs to ensure readiness and satisfaction.
• Manage on-site inventory and conduct regular stock assessments to maintain necessary supplies.
• Oversee and schedule tasks for maintenance and cleaning teams to guarantee quality service.
• Coordinate timely repairs and maintenance work, minimizing guest inconvenience.
• Generate and maintain reports detailing daily to monthly property operations and guest feedback.
• Ensure adherence to documentation standards and quality assurance protocols.
• Respond promptly to guest requests on-site and coordinate add-on service requirements.
• Source, manage, and negotiate contracts with reliable vendors and service providers.
• Safeguard sensitive data and maintain confidentiality.
• Provide a welcoming environment by greeting visitors, clients, and partners professionally.
• Handle incoming calls and messages efficiently.
• Manage postal and package deliveries and dispatches.
• Maintain the reception area’s cleanliness and professional appearance.
• Support miscellaneous administrative duties as needed.

Required Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Demonstrated experience in operations and front desk roles, ideally in the hospitality sector.
• Exceptional organizational skills with the ability to multitask and pay close attention to detail.
• Strong communication and interpersonal skills for effective interaction with guests and colleagues.
• Familiarity with property management systems and relevant software applications.
• Capability to work independently and make effective decisions in a dynamic environment.

Additional Notes

This job description covers the essential duties of the position and is not exhaustive; additional responsibilities may be assigned by management as needed.