Front Desk Agent (Saudi Only)
Riyadh, Riyadh Province, Saudi Arabia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Eligibility
- Saudi nationals only
- Resume
- Required to apply
Where you'll work
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Job description
About Mandarin Oriental Al Faisaliah Riyadh
Mandarin Oriental is renowned worldwide for managing luxurious hotels and residences, offering exceptional service inspired by Asian heritage. Located centrally in Riyadh, the Al Faisaliah Hotel combines timeless elegance with breathtaking views, setting new standards for luxury and hospitality.
Role Overview
As a Front Desk Agent within the Rooms Department, you will oversee guest service excellence from arrival through departure. Responsibilities include managing check-in/check-out, handling guest requests and billing, and ensuring front desk operations meet the esteemed Mandarin Oriental service standards.
Key Responsibilities
- Provide warm, personalized engagement to guests, supporting comfort and continuous care throughout their visit.
- Administer check-in and check-out processes efficiently and courteously.
- Respond promptly and professionally to guest inquiries and service requests.
- Collaborate with Concierge, Housekeeping, PBX, Reservations, and Room Service teams to fulfill guest needs.
- Operate hotel networks and computers responsibly, avoiding inappropriate usage (e.g., gambling, chatrooms, adult content) as this violates hotel policy.
- Ensure strict adherence to health and safety guidelines and internal policies focused on safety, soundness, and sustainability.
- Perform all other operational and administrative tasks as directed by management.
Expected Attributes
- Demonstrate integrity, respect, and teamwork aligned with company values.
- Maintain thorough understanding of the Mandarin Oriental Mission Statement and service standards.
- Commit to continuous professional development and embrace a growth mindset.
Benefits and Commitment
- Competitive salary package.
- Comprehensive career development opportunities tailored to various career stages.
- Access to the MOstay program offering complimentary or discounted stays at Mandarin Oriental properties worldwide.
- Health insurance and wellness programs supporting work-life balance and wellbeing.
- Retirement plans customized by service duration and role.
Industry
Hospitality