Front Desk Agent - Arabic Speaker

Job Summary

We are seeking a Front Desk Agent fluent in Arabic to join our team at Riviera Rayhaan by Rotana Doha. The successful candidate will deliver outstanding customer service and ensure effective front desk operations.

Key Responsibilities

• Warmly greeting and attending to guests professionally.
• Answering incoming phone calls and directing them appropriately.
• Managing guest check-ins and check-outs, along with processing payments.
• Responding promptly and effectively to guest inquiries and requests.
• Keeping the front desk area tidy and well-organized.
• Providing assistance with administrative duties as required.

Candidate Requirements

• Fluency in both Arabic and English languages.
• Prior experience in customer service roles.
• Strong interpersonal and communication skills.
• Capability to handle multiple tasks efficiently in a fast-paced setting.
• Proficient in fundamental computer applications.
• Willingness to work varied shifts, including evenings and weekends.

Relevant Skills

• Arabic language proficiency.
• Excellent communication and interpersonal abilities.
• Customer service expertise.
• Multi-tasking skills in dynamic environments.
• Organizational skills with attention to detail.
• Familiarity with basic computer software and office equipment.
• Problem-solving and conflict resolution capabilities.