Front Desk Agent

Job Overview

We are seeking an energetic and customer-oriented Front Desk Agent to serve as the initial point of contact for guests at Riviera Rayhaan by Rotana in Doha. This role involves welcoming visitors warmly, assisting them efficiently, managing inquiries, and delivering outstanding service.

Key Responsibilities

• Greet guests in a courteous and professional way
• Answer and direct incoming calls appropriately
• Keep the front desk area presentable and organized
• Help guests with their check-in and check-out processes
• Address guest requests and resolve complaints promptly
• Offer information regarding hotel amenities, services, and nearby attractions

Candidate Profile

• Prior experience working as a Front Desk Agent or in a similar front-facing position
• Excellent verbal communication and customer service abilities
• Capable of multitasking and maintaining organization under pressure
• Familiarity with Microsoft Office and hotel management software applications
• Minimum education requirement: high school diploma; hospitality-related certification is advantageous

Essential Skills

• Skillful communication and customer interaction
• Competence in managing reservations and front desk tasks
• Strong organizational skills and multitasking capability
• Good understanding of hotel policies and procedures
• Ability to perform effectively in a fast-paced environment
• Problem-solving acumen and tactful handling of challenging situations
• Proficiency with relevant computer systems and software used in hotel operations