Fraud Officer

About the Role

We are seeking a Fraud Monitoring Officer to join our team in Riyadh, responsible for monitoring, investigating, and managing fraud risks effectively.

Key Responsibilities

• Oversee fraud alerts generated by monitoring systems to detect and address potential fraudulent activities.
• Analyze customer accounts and transaction histories for suspicious behavior or unusual patterns.
• Conduct investigations and handle fraud alerts according to established internal processes and protocols.
• Communicate with customers to confirm questionable or potentially fraudulent transactions.
• Report issues with the monitoring systems such as errors, downtime, or sluggishness promptly.
• Respond swiftly to fraud-related notifications from local banks and other financial entities.
• Collaborate with stakeholders, including customers and management, particularly in urgent or high-risk scenarios.
• Escalate urgent risks and unresolved matters immediately to the direct supervisor.

Required Qualifications and Skills

• Possess a Bachelor's Degree.
• At least one year of experience in financial fraud detection or fraud monitoring roles.
• Fluency in Arabic and English with strong communication abilities.
• Proficient user of Microsoft Office software.
• Exceptional attention to detail, strong analytical skills, and the capability to manage sensitive information professionally.