- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 days ago
- Work mode
- In office
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Job description
About ASB and the Role
ASB Bank, a prominent financial institution in New Zealand, is dedicated to placing customers at the core of its operations. Our dynamic and talented team continuously adapts to evolving customer demands, regulatory requirements, and technological advances. The Fraud Detection team is essential in safeguarding both our customers and the organization from fraudulent activities. We are seeking a Fraud Detection Specialist to become part of our enthusiastic, supportive, and engaging team in Auckland.
Key Responsibilities
As a Fraud Detection Specialist, you will be tasked with detecting, monitoring, assessing, and investigating fraud across multiple streams. Your role involves analyzing data from various internal and external sources to make informed decisions on the appropriate actions, ensuring compliance with regulations and a smooth banking experience for customers.
Skills and Experience
- Possess a naturally curious and investigative mindset with strict confidentiality adherence.
- Ability to exercise sound judgment and take initiative in decision-making.
- Strong listening capabilities to understand and appropriately support customers.
- Experience in fraud detection, monitoring, or investigation is advantageous but not mandatory.
Shift Work and Availability
The team operates on a 24/7 rotating schedule requiring commitment to shifts including mornings (7:00am–3:30pm), afternoons (3:00pm–11:30pm), and nights (11:00pm–7:30am). Public transportation availability may vary depending on shift timing.
Success Attributes
- Reliability and commitment to rotating shift work.
- Ability to quickly adapt to a fast-paced, shifting fraud landscape by learning new systems and processes.
- Maintain composure and make competent decisions under pressure in a dynamic environment.
- Inquisitive nature and strong problem-solving skills to analyze information and uncover patterns.
- Welcoming diversity of backgrounds; candidates from fields such as customer service, retail, technology, or policing are encouraged to apply.
- Effective teamwork and communication skills to foster a collaborative and supportive work environment.
Employee Benefits
ASB places importance on work-life balance, offering a flexible and supportive workplace. We provide comprehensive health insurance, wellness programs, parental and flexible leave, and customizable benefits tailored to individual lifestyles. Our inclusive culture encourages employees to bring their full selves to work and pursue personal and professional development through mentorship and ongoing learning opportunities.
Application Process
We welcome applicants from diverse backgrounds and believe enthusiasm and unique strengths are key. Applications are reviewed on an ongoing basis, so early submission is advised. We commit to timely updates throughout the recruitment process.
Industry
Banking