Facilities Officer

Role Overview

We are seeking a proactive Facilities Officer to oversee all facility operations and contractor services across Kaplan's campuses in Perth, while also providing nationwide facility support. This permanent full-time position, based on the Perth campus, plays a vital part in maintaining campus environments and managing external personnel engagements.

Key Responsibilities

• Manage and coordinate all facility-related matters on Kaplan's Perth campuses.
• Operate the Fresh Service task management system, addressing all assigned facilities tickets promptly.
• Supervise the engagement, coordination, and oversight of external contractors and site maintenance personnel.
• Maintain the contractor management system ensuring all contractor licenses and insurance documents are current and securely filed.
• Work collaboratively with campus managers, landlords, and contractors covering diverse facility services including water filtration, hygiene services, office maintenance, AV equipment, cleaning, security, electrical and plumbing upkeep.
• Conduct routine inspections of campus facilities such as bathrooms, kitchens, classrooms, AV setups, and offices to ensure readiness and compliance.
• Provide exceptional customer service to staff, contractors, and visitors to foster a positive campus experience.
• Assist staff with general administrative tasks such as document filing and spreadsheet management.

Candidate Requirements

• Previous experience in an administrative capacity.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office suite.
• A strong focus on customer service excellence.
• Exceptional organizational and time management skills.
• Self-driven attitude with the ability to work independently.

Additional Information

• Position offers 26 days of annual leave including a day off for your birthday.
• Kaplan supports a healthy work-life balance within a positive and supportive team environment.
• Applications close on 11 September 2026 but may close earlier depending on application volume.
• As part of hiring protocols in highly regulated environments, candidates will be subject to thorough background checks including identity verification, employment rights, criminal history, qualifications, and working with children clearances where applicable.
• Kaplan values inclusivity, diversity, and equity and has been recognized as an inclusive employer.