Facilities Management and Planning Associate Coordinator

Job Overview

This role supports the Sales organization by handling administration tasks, reporting, and tracking execution related to sales activities. It involves close coordination with the field sales team and various departments to ensure seamless sales processes and communication.

Primary Responsibilities

• Assist in claims handling through validation of proof-of-performance.
• Maintain and monitor sales and trade spend trackers, ensuring accuracy of monthly accruals.
• Coordinate the execution of Point of Sale Materials (POSM) including requirements collection, ordering, delivery, and tracking implementation in the field.
• Support field sales operations with incentive tracking, returns processing, customer account management, uniform distribution, leave scheduling, and travel expense bookings.
• Compile and distribute field sales communications such as playbooks, promotional calendars, execution priorities, and other ad hoc materials.
• Serve as the primary contact for customer inquiries about product range updates, pricing changes, and claims, ensuring timely and effective responses.
• Prepare and communicate new product lines and pricing information to customers in compliance with required formats and notification timelines.
• Recommend and implement continuous improvements, particularly relating to trade spend monitoring and claims management.
• Support the CBS controls framework, updating and executing required test scripts.
• Develop and maintain positive relationships with BU/HQ Commercial teams and customers to ensure agile and responsive support.
• Assist the General Sales Support Lead with initiatives aimed at enhancing CBS service offerings.
• Review productivity key performance indicators (KPIs), address related issues with sales representatives and supervisors, and coordinate rescheduling when necessary.
• Create activity sheets and credit notes and facilitate logistics with new load requests on behalf of the sales team.
• Manage the sales order process by coordinating among Sales, CBS, and Supply Chain teams to ensure orders are processed and invoiced for timely next-day delivery.
• Monitor CBS team returns and reconcile them with received Local Purchase Orders (LPOs).
• Process handheld sales orders directly from the sales team.
• Initiate credit control procedures for orders put on hold due to payment issues.
• Allocate promotional quantities based on stock availability.
• Communicate SKU updates, substitutions, or omissions to CBS and supply chain teams, ensuring all orders are committed for next-day delivery.

Requirements

• A bachelor's degree and a minimum of two years' experience in an FMCG (Fast-Moving Consumer Goods) company.
• Ability to cultivate strong, effective working relationships with various stakeholders.
• Excellent written and spoken communication skills.