- Experience
- Any
- Salary
- EUR 30,000 – EUR 60,000 / year
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Eligibility
- Open to graduates, non-graduates, and individuals seeking career changes interested in contributing to social impact.
- Resume
- Required to apply
Where you'll work
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Job description
About Tangent
Tangent is a social impact platform dedicated to helping individuals from diverse socioeconomic backgrounds break into the tech industry. Our mission is to address the significant underrepresentation of people from lower socioeconomic backgrounds in tech roles by connecting jobseekers with industry expert mentors who provide guidance through the hiring process. Our mentors volunteer to support candidates with CV advice, application help, industry insights, and salary negotiation tips.
Role Overview
We are seeking entry-level candidates, including graduates, non-graduates, and those looking to switch careers, to join Tangent as Customer Success Managers. This role involves supporting and building strong relationships with our clients, guiding them through onboarding, and ensuring they successfully engage with our services.
Key Responsibilities
- Facilitate seamless onboarding for new clients, helping them familiarize themselves with Tangent's offerings.
- Maintain and nurture long-term client relationships, serving as a dependable advisor.
- Gain a thorough understanding of clients' goals, challenges, and expectations.
- Consistently demonstrate the benefits of Tangent’s services via updates, insights, and recommended best practices.
- Boost product adoption and engagement through training sessions, supportive outreach, and proactive communication.
- Address client concerns and resolve issues quickly, escalating when needed.
- Work to reduce client churn and identify avenues to expand account growth.
- Collect client feedback and collaborate with product development teams for service improvements.
- Encourage client advocacy by facilitating testimonials, case studies, and referrals.
- Monitor key client health indicators to preempt potential problems and ensure continued success.
- Prepare and share regular reports highlighting achievements and opportunities.
Why Join Tangent?
- Competitive base salary from €30,000 to €60,000 annually plus an uncapped commission structure.
- Opportunity to make a meaningful difference by helping jobseekers secure employment through mentoring support.
- Prospects for professional growth within a fast-expanding organization.
- Enjoy working in a passionate, collaborative, and dynamic team environment.
- Comprehensive benefits package and share ownership options.
- Commitment to personal and professional development.
Company Mission
Tangent challenges the employment disparities caused by privilege and connections by democratizing access to hiring knowledge through mentors. Our network surpasses 1,000 industry experts who guide candidates toward landing their ideal sales roles at top companies.
Equal Opportunity Statement
We value diversity and inclusivity and encourage applicants from all backgrounds to apply.
Additional Information
No previous experience or academic degree is required—passion for our mission and helping others succeed is essential.
Level
Entry