EMEA Regional IT Support Lead - Dublin

About the Team

The IT Services and Support team ensures an efficient, seamless, and dependable workplace technology infrastructure across the organization. Their responsibilities include frontline IT assistance, managing employee lifecycle operations, supporting conference rooms and corporate events, vendor and asset management, as well as continually enhancing systems, documentation, and workflows to elevate the employee experience during OpenAI's growth.

Role Overview

As the EMEA Regional IT Support Lead stationed in Dublin, you will act as the primary onsite IT authority for the Dublin office and the regional coordinator for IT support throughout EMEA. This position merges hands-on technical support with regional oversight, operational leadership, and process enhancements. Duties encompass frontline helpdesk services, onboarding/offboarding procedures, AV and event preparedness, vendor and equipment oversight, office infrastructure support, executive assistance, and creating scalable support workflows across multiple offices and time zones.

Key Responsibilities

• Direct full ownership of EMEA IT support operations, addressing escalations, prioritizing needs, identifying systemic challenges, and promoting improvements.
• Lead regional support collaboration among various offices to optimize coordination, broaden coverage, and ensure consistency in employee IT experience.
• Manage onboarding and offboarding workflows, including device setup, account provisioning, access management, and day-one support facilitation.
• Oversee AV systems and event technology readiness to guarantee reliability in conference rooms, executive meetings, and important gatherings.
• Administer vendor relationships, procurement, maintenance, repairs, inventory control, and device management, aiming for secure and standardized scalable operations.
• Collaborate with Workplace Services, Security, and related teams to support office expansion, modifications, and readiness of workplace technologies.
• Enhance support systems by streamlining documentation, building repeatable process workflows, and introducing automation to improve IT support, inventory, and onboarding procedures.
• Provide high-level, personalized IT support for executives and key stakeholders as required.
• Communicate effectively with both technical and non-technical teams to align stakeholders and drive well-defined initiatives without formal authority.

Candidate Profile

• Expertise in macOS with practical knowledge of Windows operating systems alongside proficient use of identity and device management tools such as Azure AD, Jamf, and Intune.
• Familiarity with enterprise collaboration platforms including Google Workspace, Microsoft 365, Slack, and Atlassian products.
• Hands-on experience configuring and troubleshooting AV and collaboration technologies like Google Meet, Microsoft Teams, and Crestron in both office and event setups.
• Strong written and verbal communication skills, able to convey technical information clearly to diverse audiences.
• Experience leading or coordinating support functions across multiple offices, stakeholder groups, or different time zones.
• History of advancing support operations through documentation improvements, workflow design, automation, or scripting.
• Skillful in managing vendors, inventory, procurement, and workplace technology operations with meticulous attention to detail.
• Ability to lead cross-functional projects, influence stakeholders, organize efforts, and ensure follow-through of initiatives.
• Customer-oriented mindset with sound operational judgment and composure under pressure during critical support situations.
• Enjoy mentoring junior team members, supporting executives, and scaling regional support practices effectively.

Additional Information

This role requires presence in the Dublin office five days per week and includes support for relocation expenses for new hires. The position is onsite and represents the senior IT lead in the Dublin location covering all EMEA region support operations.

Equal Opportunity and Compliance

OpenAI is committed to equal employment opportunity regardless of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. Background checks are conducted in line with applicable laws. Applicants with records will be considered fairly according to governing regulations. Reasonable accommodations are available for applicants with disabilities upon request.

About OpenAI

OpenAI is focused on AI research and deployment aimed at benefiting all humanity, advancing AI capabilities responsibly while emphasizing safety and inclusiveness.