Duty Manager

About The Position

The Great National Hotel Ballina is seeking an experienced Duty Manager to become a vital part of our management team. This position is ideal for a dedicated hospitality professional aiming to progress within a bustling 4-star hotel environment. The Duty Manager plays a crucial role in supporting senior management to ensure seamless daily hotel operations, focusing on outstanding guest experiences, revenue growth, operational efficiency, and team productivity.

Primary Duties

• Assist the management team in the smooth and effective daily functioning of the hotel and its food and beverage services.
• Manage food service across breakfast, lunch, dinner, special functions, events, and group meals.
• Ensure all dining areas are properly prepared, staffed, and maintained throughout shifts.
• Collaborate closely with kitchen and food and beverage staff to maintain efficient service, excellent communication, and consistently high culinary standards.
• Oversee food quality, presentation, portion size, service speed, and overall guest satisfaction.
• Support stock management, minimize waste, control costs, and promote responsible use of hotel assets.
• Champion exceptional service delivery and adherence to high operating standards across all departments.
• Greet guests warmly and professionally and manage enquiries and complaints swiftly and effectively.
• Respond constructively to guest feedback, using it to drive continuous improvement.
• Ensure strict compliance with the hotel's SOPs, HACCP, food safety standards, allergen controls, health and safety regulations, and brand expectations.
• Regularly inspect food service areas and public zones to uphold superior standards.
• Supervise daily operations across service departments to ensure optimal staffing levels.
• Collaborate with managers and department heads to foster a productive team environment.
• Support disciplinary procedures in partnership with senior management to maintain workforce discipline.
• Encourage an engaged, motivated, and professional team atmosphere through positive leadership.
• Maximize revenue through strategic upselling and cross-selling techniques.
• Monitor and manage cost control, waste reduction, and energy consumption.
• Ensure adherence to proper cash handling, till management, float procedures, and accounting protocols.
• Liaise with the accounting team for smooth financial processes and effective internal controls.
• Maintain full health and safety compliance, participating actively in training, drills, and safety protocols.
• Guarantee the upkeep and presentation of all hotel areas, including equipment and furniture condition and appropriate signage or displays.
• Demonstrate flexibility by supporting different departments as needed to address business demands.

Qualifications & Skills

• Prior experience as a Duty Manager or in a supervisory role within a high-volume 4-star hotel environment.
• Comprehensive understanding of hotel operational procedures and hospitality industry dynamics.
• Sound knowledge of food and beverage service management.
• Exceptional leadership capabilities paired with strong communication and interpersonal skills.
• Capability to operate independently and cooperate effectively within a management team.
• Strong organizational aptitude combined with a practical and proactive work ethic.

Benefits & Perks

• Competitive weekly pay structure.
• Company-sponsored educational programs.
• Opportunities for career advancement, internal promotion, and development across the GN Group network.
• Access to advanced e-learning courses via a personal development platform.
• Employee assistance and digital wellbeing support for mental and physical health.
• Recruitment incentives through a referral program.
• Recognition initiatives including employee of the month, long service awards, team appreciation activities, and surprise treats.
• Social events celebrating team achievements.
• Complimentary high-quality meals during shifts and premium barista coffee.
• A 20% staff discount on food and beverages in bar and restaurant.
• Exclusive friends and family rates across GN Hotels nationwide.
• Free gym and swimming pool access, plus discounted rates for family members.
• Participation in a bike-to-work scheme promoting wellness and savings.
• Christmas savings club for financial wellbeing.
• Onsite free parking for employees.

Additional Information

The Great National Hotel Ballina is committed to equal opportunity employment, welcoming applications from all qualified candidates without discrimination.