Digital Learning Analyst

About Arup

Arup is a distinguished global firm with over 75 years of commitment to shaping a better world through shared values, purpose, and a collaborative culture. Its Digital Technology group includes the Service Management Excellence team, which spearheads best practices, service quality, and continuous improvement in Arup’s digital ecosystem worldwide. This team focuses on ensuring the delivery and operation of reliable, well-governed, and evolving digital services.

Role Overview

As a Digital Learning Analyst within this team, you will be instrumental in designing, developing, and enhancing digital learning initiatives that empower service adoption and skill development throughout the organisation. This 14-month fixed-term position provides a platform to deepen expertise in digital learning strategy, content creation, video production, and data-driven program enhancement while collaborating with global stakeholders and varied tools.

Key Responsibilities

• Develop and deliver digital learning sessions in multiple formats including virtual, classroom, and on-demand.
• Create engaging educational content such as videos, guides, web pages, and training materials.
• Perform training needs assessments to identify skill gaps and tailor learning solutions.
• Analyze user engagement data and feedback to measure learning effectiveness and drive improvements.
• Offer coaching and support to colleagues to enhance digital skills utilizing various learning technologies.
• Work in partnership with stakeholders across Digital Technology and broader business units.
• Maintain and update high-quality learning resources to ensure relevance and accuracy.
• Contribute to ongoing advancements in learning services and methods.

Typical Daily Activities

• Conducting virtual training sessions or webinars for a global audience.
• Designing or updating instructional material including multimedia content.
• Reviewing feedback and usage metrics to refine the learning experience.
• Collaborating with service teams to translate new features into effective learning resources.
• Providing support through learning communities and platforms.
• Engaging with the team in new learning project development and campaigns.

What You Will Gain

• Expertise in digital learning design, delivery, and evaluation.
• Skills in video production, content development, and learning technology tools.
• Experience in leveraging user data to enhance learning outcomes.
• Opportunity to participate in global programs promoting technology adoption.
• Access to mentoring, learning resources, and global community support for career growth.

Candidate Profile

• Proven experience in digital learning design or delivery.
• Excellent communication and presentation abilities.
• Proficiency in creating compelling content such as videos and documentation.
• Strong data analysis skills with the ability to extract actionable insights.
• Organised, proactive approach with a focus on continuous improvement.
• Interest in digital tools and a passion for enabling others’ skill development.

Arup's Commitment

Arup values diversity and inclusivity, fostering a workplace where individuals of all backgrounds are welcomed, supported, and able to thrive. The company honors sustainability goals and upholds equal opportunity principles. Employees benefit from competitive compensation, profit sharing, extensive wellbeing programs, and ample learning opportunities.

Additional Information

This role is onsite in Auckland, New Zealand, with a fixed duration of 14 months. Candidates must apply through the official recruitment portal. Arup does not solicit payments or banking details as part of recruitment.