Deal Desk Coordinator

About ISA Consulting Group

ISA Consulting is a technology firm delivering comprehensive solutions in Digital Transformation, Consulting, and Business Process Services across diverse technology platforms. Our team includes skilled Full Stack Developers, Data Engineers, Architects, Project Managers, Quality Analysts, and Strategists working across various time zones and industrial sectors.

Role Overview

We seek a meticulous Deal Desk Coordinator responsible for managing daily contracting activities. This includes drafting and sending contracts for signatures, filing agreements, and maintaining contract system records. This position is ideal for individuals with early-career experience in contract administration, deal desk, or sales operations desiring end-to-end exposure to the quote-to-cash journey within a growing SaaS environment.

Primary Responsibilities

• Create contract drafts by extracting approved quotes to generate Order Forms, Change Orders, and Statements of Work; correctly categorize and store drafts.
• Utilize standard, pre-approved templates and terms, alerting supervisors to deviations requiring review.
• Develop manual drafts for renewals, professional services only, and other exceptional cases.
• Send contracts for signature through DocuSign, ensuring proper recipients, routing, and compliance with naming and expiration protocols.
• Manage reissues, voids, and copies of previously dispatched contracts.
• Communicate contract statuses to internal stakeholders via email and escalate issues or high-volume periods ahead of deadlines.
• Maintain the Legal drive including organization of customer folders using prescribed naming conventions.
• Download fully executed contracts, create and validate related Salesforce contract records, and close associated sales opportunities.
• Distribute Close-Won notifications and maintain data accuracy for reporting purposes.

Required Qualifications and Skills

• 1–3 years of experience in contract administration, deal desk, sales operations, paralegal, or legal operations support; SaaS or subscription industry experience preferred.
• Familiarity with electronic signature applications (DocuSign preferred) and CRM or Configure Price Quote (CPQ) software like Salesforce or DealHub; specific platform training will be provided.
• Proficiency in spreadsheets including use of filters, sorting, and formulas across multiple tabs.
• Exceptional attention to detail with capacity to adhere strictly to approved processes and escalation protocols.
• Effective written communication skills suited for cross-departmental correspondence.
• Strong multitasking ability to manage multiple contracts under tight deadlines, especially during month or quarter-end periods.
• Preferred bachelor's degree qualification.

Additional Desired Experience

• Proven success in process-oriented, deadline-driven roles involving contract coordination or sales operations.
• Intermediate spreadsheet competency including VLOOKUP and multi-tab file management.
• Confidence in handling occasional planned evening or weekend work during peak workload times.
• Knowledge of SaaS/subscription contract types such as MSAs, Order Forms, SOWs, DPAs, and auto-renewal clauses.
• Direct usage of DocuSign and Salesforce for related contract workflows and opportunity tracking.

Diversity and Inclusion

ISA Consulting fosters an inclusive and fair workplace ethos, ensuring equal employment opportunities irrespective of race, color, religion, gender, national origin, age, disability, or other protected classifications.