Customs Operations Manager

About Seven Senders

Seven Senders is a leading European platform dedicated to simplifying cross-border parcel shipping by connecting people and markets. We enable e-commerce businesses to scale internationally and reach millions of consumers worldwide. Through advanced technology paired with reliable local delivery partners, we ensure parcels are delivered efficiently from warehouse to doorstep, focusing on speed and cost-effectiveness.

Founded in 2015 in Berlin, our team of over 200 logistics and tech specialists collaborates with renowned clients such as Flaconi, Shop Apotheke, and Tamaris to shape the future of parcel delivery across Europe.

Role Overview

At Seven Senders, customs management is viewed as a competitive advantage rather than a mere obligation. We embrace innovation by digitizing and automating customs processes, and we are seeking a motivated Customs Operations Manager to lead this evolution.

As part of our Customs Team, you will be the key individual contributor responsible for ensuring our clients in the EU, UK, Norway, and Switzerland navigate customs compliantly, efficiently, and seamlessly. You will actively contribute to improving processes, making them faster and smarter.

Location: Berlin

Key Responsibilities

• Oversee and manage customs processes, guaranteeing smooth daily operations for customers across the EU, UK, Norway, and Switzerland.
• Utilize our customs platform and automation tools for product classification and accurate calculation of duties and taxes.
• Coordinate with external partners including freight forwarders, hubs, warehouses, and customs agents, while serving as a liaison to customs authorities.
• Collaborate closely with clients to support and scale their business operations.
• Develop and refine processes, systems, and guidelines tailored specifically for e-commerce retailers.

Qualifications

• Minimum 3 years of experience in customs operations or customs process management.
• Solid understanding of export and import regulations.
• A genuine passion for creating innovative solutions rather than only managing existing processes.
• Excellent communication skills with the ability to interact effectively with diverse stakeholders.
• Fluent German (C1+) and English language skills.

Additional Information

• Flexible Working: This role offers a flexible hybrid setup and adaptable working hours.
• Employee Benefits: Access to a corporate benefits platform and language courses in German and English.
• Commitment to Sustainability: Participating in Mission Zero to achieve climate neutrality, aiming to inspire sustainable practices across the logistics industry.
• Company Culture: We value collaboration, open communication, and results-oriented work with minimal bureaucracy. Our data-driven approach drives success, and we foster an energetic team environment with regular social events including team outings, barbecues, and company-wide celebrations.
• Inclusive Work Environment: We embrace diversity and welcome applicants regardless of ethnicity, religion, nationality, sexual orientation, gender identity, age, or disability.