Customer Support Specialist

About Plenti

Plenti operates as a fintech lender committed to delivering faster and fairer loans through advanced technology. The company is a dynamic and rapidly growing entity capturing market share from established competitors in personal lending, renewable energy, and automotive finance sectors. Since its founding in 2014, Plenti, headquartered in Australia with over 250 employees, has expanded significantly and is publicly listed on the ASX. It generates annual revenues exceeding $250 million and manages a loan portfolio surpassing $3 billion.

Role Overview

The Customer Support Specialist will be essential in providing excellent service experiences, acting as the initial point of contact for clients across various channels such as phone, chat, and email. The role requires delivering timely, empathetic, and professional assistance, ensuring customer inquiries are resolved effectively.

Key Responsibilities

• Serve as the first contact for customer questions or concerns, responding promptly and professionally via multiple communication channels.
• Exhibit empathy and patience while maintaining a customer-centric approach during interactions.
• Efficiently troubleshoot and resolve customer issues, escalating complex problems appropriately.
• Gain and maintain comprehensive knowledge of Plenti's products, services, and policies to confidently guide customers.
• Collaborate with peers by exchanging insights and best practices to enhance team performance.
• Provide feedback and customer insights to internal teams to support product and process enhancements.

Candidate Profile

• Prior experience in customer service roles, particularly in contact centers or financial service industries, is advantageous.
• Strong verbal and written communication skills to clearly articulate complex information.
• A proven commitment to customer satisfaction along with effective problem-solving and conflict management skills.
• Ability to perform well in a fast-paced environment while maintaining thorough attention to detail.
• Familiarity with customer service software, CRM platforms, and digital communication tools.

Why Join Plenti?

• Opportunity to have a meaningful impact daily.
• Work in a supportive and collaborative team environment.
• Gain valuable skills in financial services and enhance your customer experience expertise.
• Access opportunities for professional growth and development.

Company Culture and Commitment

Plenti fosters a high-performance and diverse workplace where innovation and entrepreneurship are encouraged. Employees benefit from flexible work arrangements, volunteer and study leave, monthly social engagements, office snacks, company-wide meetings, and diversity and inclusion initiatives. Plenti values inclusivity and encourages applications from people of varying backgrounds, including Indigenous Australians and people with disabilities, with accommodations provided throughout the recruitment process upon request.

Additional Information

Plenti incorporates AI tools during parts of its hiring process for application screening and analysis to enhance recruitment effectiveness, but final employment decisions are made by human recruiters.