Customer Support Executive - Voice Process
Thinqor Solutions Private Limited
Hyderabad, Telangana, India · Full Time
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- Experience
- Up to 1 yrs
- Salary
- INR 16,000 – INR 18,000 / month
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Education
- Graduation
- Eligibility
- Applicants must have completed graduation with no pending results. Those pursuing higher education or enrolled in B. Pharmacy programs are ineligible.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
We are seeking a Customer Support Executive to join the Axis Bank inbound voice process team. The position involves handling customer calls related to diverse banking products and services with an emphasis on delivering professional, accurate, and timely assistance to customers. This role demands exceptional communication skills, strong problem-solving capabilities, and the ability to identify customer needs for potential cross-selling opportunities.
Key Responsibilities
- Respond promptly and accurately to inbound customer calls regarding bank products and services.
- Clarify customer concerns, diagnose problems, and determine suitable resolutions.
- Investigate and troubleshoot issues with efficiency and accuracy.
- Refer unresolved queries to higher-level departments when necessary.
- Complete customer transactions with attention to documentation accuracy.
- Identify and recommend banking products relevant to customer needs to promote cross-selling.
Candidate Eligibility & Qualifications
- Completion of graduation is mandatory; students awaiting results or pursuing higher education such as B. Pharmacy programs are not eligible.
- Applicants must have strong proficiency in English and Hindi; skill in regional languages is preferred.
Skills & Competencies Required
- Minimum SVAR score of 50.
- Proficient verbal communication skills in English and Hindi.
- Basic computer literacy, including familiarity with MS Office.
- Excellent telephone manners and active listening capabilities.
- Good decision-making, logical problem solving, and numeracy skills.
- A customer-focused attitude characterized by patience and empathy.
Working Conditions and Benefits
- Six working days per week with one weekly rotation off.
- Transportation facilities provided either via two-way cab service or a transport allowance of ₹2,000 per month (₹80 per day).
- Compensation Details:
- Fresher Salary (Pocharam location): CTC ₹16,200; Take Home ₹15,700.
- For candidates with 6 months to 1 year experience: CTC ₹23,000; Take Home ₹17,500.
Minimum education
Bachelor's Degree
Industry
Banking