Customer Service Representative

Job Overview

John the Plumber is expanding its office team by recruiting an additional dispatcher. This is a full-time, permanent position based at our Nepean office. We seek a dependable, customer-focused individual with a positive attitude and flexibility in scheduling.

Key Responsibilities

• Handling incoming phone calls professionally and courteously.
• Delivering excellent customer service consistently.
• Using scheduling software efficiently to manage bookings.
• Performing other related duties as required.

Compensation and Benefits

• Starting hourly wage of $20.
• Performance-based booking bonus typically ranging between $500 and $2000 monthly.
• Health and dental insurance options available after 90 days of employment.

Work Environment and Additional Information

• Position is office-based at Nepean, near Merivale, with ample parking available.
• Work attire is business casual.
• Our atmosphere is friendly and supportive.
• Ideal candidates demonstrate adaptability to change and strong problem-solving capabilities.
• Patience and exceptional customer service skills are paramount for success in this role.