Customer Service Representative - Fixed Term

About Bapcor New Zealand

Bapcor New Zealand operates under the larger Bapcor Group, a leading Asia Pacific provider specializing in automotive aftermarket parts, services, equipment, and solutions. Our New Zealand division supports a nationwide network of reputable brands such as BNT, Autolign, and NZ Brake Co, offering one of the most extensive selections of automotive parts available locally. We are a purpose-driven company focused on understanding customer needs proactively and providing dependable support that matters.

Joining our team means becoming part of a progressive organization with over 1,000 locations and more than 5,000 employees across Australia, New Zealand, and Thailand. We prioritize maintaining a safe, inclusive workplace where every team member can excel.

Our core values include:

• Upholding integrity in all we do
• Collaboration and unity
• Commitment and care
• Delivering results efficiently

Role Overview

We seek a customer service expert with a full New Zealand driving license and enthusiasm for automotive parts to join our team. This is a full-time position scheduled Monday to Friday from 8 am to 5 pm, including alternate Saturday mornings. The successful candidate will deliver exceptional customer service, assist in selecting appropriate vehicle parts, and contribute actively to our customer relations.

Key Responsibilities

• Assist trade customers both in person at the counter and via phone communications
• Guide customers to find accurate vehicle parts and related solutions
• Efficiently pick, pack, and handle customer orders ensuring accuracy
• Identify and promote opportunities to upsell or suggest complementary parts
• Establish and nurture strong relationships with loyal clientele

Candidate Qualifications

• Previous experience in customer service, preferably within automotive or trade sectors
• Computer literacy is essential; familiarity with basic Excel is an advantage
• Passion or keen interest in cars and automotive parts
• Excellent communication skills combined with a positive and proactive attitude
• Ability to work effectively under fast-paced conditions maintaining accuracy
• Willingness to collaborate and support team efforts

Additional Information & Benefits

• Annual birthday leave to celebrate your special day
• One paid volunteer day each year to support your community involvement
• Complimentary breakfast provided every morning
• Competitive remuneration with additional incentives based on performance
• Access to exceptional discounts on our product range
• Flat organizational structure promoting open interaction with senior leaders
• Opportunities for career advancement within Bapcor's network in New Zealand, Australia, and Southeast Asia

We are committed to fostering an inclusive workplace and welcome applications from individuals of all backgrounds, identities, cultures, abilities, and ages. Our recruitment process is designed to be fair, unbiased, and accessible. Reasonable accommodations for applicants are available upon request.