- Experience
- Any
- Salary
- INR 17,000 – INR 27,000 / month
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Eligibility
- Anyone can apply; no graduation prerequisite.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Join NoBroker, a leading proptech company with a full-stack approach to real estate services, recently recognized as a Unicorn in India by achieving a $1 billion valuation. This role involves managing various customer interactions and ensuring exceptional service delivery.
Key Responsibilities
- Respond to incoming and outgoing phone calls, chats, and emails from customers.
- Provide clear and precise information regarding NoBroker's services, packages, and procedures.
- Document, monitor, and resolve customer grievances using CRM and ticketing tools.
- Escalate complicated issues to designated teams and follow through to ensure prompt solutions.
- Maintain service excellence standards to keep high customer satisfaction levels.
Work Details
- Work location: Office-based in Bangalore.
- Immediate joining preferred.
- Employment type: Full-time and permanent position within the Customer Success, Service & Operations department.
- Role category: Voice / Blended process in the BPM/BPO industry.
Compensation and Benefits
- Salary range from ₹17,000 to ₹27,000 per month, contingent on experience.
- Uncapped incentives provided.
- Employee benefits include Provident Fund and Health Insurance coverage up to ₹1,00,000.
Additional Requirements
- Applicants aged between 18 and 32 years.
- Graduation is not a mandatory qualification.
Industry
Real EstateSkills
Tools & software
How they work
Communication
Teamwork & Collaboration
Problem Solving
Attention to Detail
Customer Focus