Customer Service Coordinator

Role Overview

We are seeking a Customer Service Coordinator to oversee after-sales service operations, making sure customer complaints and service requests are managed efficiently and completed promptly.

Key Responsibilities

• Document customer complaints accurately and maintain proper records.
• Keep customers updated regularly regarding the progress of their service requests.
• Delegate complaints to suitable service engineers, considering issue complexity and engineer availability.
• Coordinate with stores and workshops to guarantee spare parts are available for repairs.
• Ensure that scheduled preventive maintenance checks are performed on time.
• Respond promptly to customer repair requests and create precise repair cost quotations.
• Track the status of ongoing services to ensure engineers complete their tasks as assigned.
• Communicate updates to customers about their complaints or maintenance work progress.
• Ensure invoices are prepared in a timely manner and follow up with customers to secure payments.
• Collaborate closely with service engineers, store personnel, workshops, and billing teams to enhance workflow efficiency.
• Resolve any coordination issues effectively to prevent delays in service delivery.

Additional Details

Position based in Mumbai, Maharashtra. Monthly salary offered ranges from 22,000 to 26,000 INR.